Riamizar Rahmat
Jakarta,JK
Summary
Energetic and detail-oriented with natural ability to thrive in fast-paced environments. Possesses foundational knowledge of operational processes and proficiency with essential tools and software. Dedicated to contributing to team success and enhancing operational efficiency.
Professional operational expert with strong foundation in optimizing workflows and enhancing efficiency. Known for reliability and adaptability in dynamic environments, consistently delivering valuable insights and solutions. Expertise in team collaboration and achieving operational goals, ensuring seamless operations and continuous improvement.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Restaurant Waiter
Maxim Bistro Food's & Drink's
02.2018 - 02.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Financing Administration Assistant
PT. Bank BNI Syariah, Tbk
06.2019 - 08.2021
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
Area Consumer Financing Staff
PT Bank Syariah Indonesia, Tbk
08.2021 - 11.2024
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
Operational Staff
PT Bank Syariah Indonesia, Tbk
11.2024 - Current
- Managed day-to-day operations to maintain a smooth workflow within the department.
- Oversaw quality assurance initiatives, resulting in enhanced product consistency and customer satisfaction levels.
- Introduced innovative solutions to address complex operational challenges and improve overall functionality.
- Reduced costs with thorough budget analysis and resource allocation optimization.
- Analyzed performance metrics, identifying trends and implementing necessary adjustments for continuous improvement.
Education
Bachelor of Humanities - Japanese Language And Literature
Andalas University
Padang, Indonesia 04.2014 - 01.2018
Skills
Logistics & Process documentation management
Swimming, Snorkeling, & Diving
Swimming I usually do every weekend. Snorkeling I usually do it during long holidays or long weekends, usually I will snorkel in new places that I have never visited. Diving is my new hobby after several times I snorkeled. But for now my diving hobby can only be done in a few open places, because to dive in certain places requires a diving certificate from an authorized institution, and now I am undergoing several tests to get a first level certificate.
Timeline
Operational Staff
PT Bank Syariah Indonesia, Tbk
11.2024 - Current
Area Consumer Financing Staff
PT Bank Syariah Indonesia, Tbk
08.2021 - 11.2024
Financing Administration Assistant
PT. Bank BNI Syariah, Tbk
06.2019 - 08.2021
Restaurant Waiter
Maxim Bistro Food's & Drink's
02.2018 - 02.2019
Bachelor of Humanities - Japanese Language And Literature
Andalas University
04.2014 - 01.2018
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