Ary Wahyu Alam
IT Project Manager Office
Jakarta Selatan, Wil. Kota,Jakarta
Summary
Experienced Head Of Operations with a demonstrated history of working in the banking industry. Skilled in Branch Operation, Payments, Risk Management, Microsoft Excel, and Business Development. Strong operations professional with a Engineer's .
Now I'm Handle the Project to focused in Bank Wide - Projects Management Office to aim all Projects can achieve with the Timeline
My career goal is to contribute an innovative and dynamic company to reach professional & personal growth.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Information Technology Project Manager Department Head
Bank KEB Hana
Jakarta Selatan, Wil. Kota, DKI JAKARTA
10.2020 - Current
- To manage and supervise the IT Project Management unit and Stakeholder Engagement Unit.
- Conducting process review related to new project, change request and any other changes in order to maintain efficiency and effectiveness of Banking activities.
Banking Service Support Departement Head
Bank KEB Hana
Jakarta, Indonesia
08.2018 - 10.2020
- To Manage support transaction from Branch and Head Office
- Development Banking System Operation (Project).
- Wealth Management Bancassurance Ops Mutual Fund Ops Retail Bond Operation.
- ATMPayment and Settlement : Reconsile VISA Prima Bersama Alto, Billpays, Purchase (Billers) Page 1 of 3 - ATM Dispute and Charge back Visa Bersama/Artjasa Prima /Rintis
- Centralization Payroll Proccesing (opening acc, pay day sallary, handling complain).
- Manage and Monitor Insurance cash (CIS,CIS ATM, CIT Vendor).
- Manage Cash Mobile and ATM Mobile for Customer activity especially for Payroll Service
- Cash Management Service Jabodetabek Area
Operation Pocessing Unit Head
KEB Hana Bank
Jakarta Selatan, Wil. Kota, DKI JAKARTA
10.2015 - 08.2018
- Development Banking System Operation (Project).
- Wealth Management Bancassurance Ops Mutual Fund Ops Retail Bond Operation.
- ATMPayment and Settlement : Reconsile VISA Prima Bersama Alto, Billpays, Purchase (Billers) Page 1 of 3 - ATM Dispute and Charge back Visa Bersama/Artjasa Prima /Rintis
- Centralization Payroll Proccesing (opening acc, pay day sallary, handling complain).
- Manage and Monitor Insurance cash (CIS,CIS ATM, CIT Vendor).
- Manage Cash Mobile and ATM Mobile for Customer activity especially for Payroll Service
- Cash Management Service Jabodetabek Area
Operation Development Unit Head
Hana Bank
05.2014 - 10.2015
- Payment and Settlement : ATM Reconsile (Prima, Bersama, Alto, Billpays, Purchase) Replenish Onsite and Offsite Vendor, Handling Complain.
- Payroll Proccesing (opening acc, pay day sallary, handling complain).
- Insurance cash (CIS,CIS ATM, CIT Vendor).
- Cash ATM Mobile.
- Korean Worker (Tenaga Kerja Indonesia ke Korea) Banking with.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Received and processed stock into inventory management system.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Branch Operational Support Officer
Hana Bank
06.2013 - 05.2014
- Support all branch only for Banking Operation especially for People.
- Coaching all Operation Head area out of Jakarta -Delivery New Information related with operation.
- Daily monitoring control Branch situation in operational .
- Maintained energy and enthusiasm in fast-paced environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Improved operations through consistent hard work and dedication.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Carried out day-day-day duties accurately and efficiently.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Policy and Development Officer
Hana Bank
10.2012 - 06.2013
- Development Banking System Operation (Project).
- To manage and update Operation Policy and Procedure
Sub Branch Operation Manager
Bank Mega
Jakarta Utara ., Wil. Kota, DKI JAKARTA
11.2010 - 12.2012
- Oversaw daily operations to ensure high levels of productivity.
- Exceeded goals through effective task prioritization and great work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Manage transaction request by Cutomer
Payment Posting Supervisor
Bank Mega
Jakarta, Indonesia
03.2005 - 12.2010
- Handle Domestic (SKN) and Payment transactions (Head office and Branches Transaction).
- Complied with established procedures when approving or rejecting claims.
- Handled incoming telephone and online inquiries from Branches and other parties realted.
- Complied with established internal controls and policies.
- Established and checked coding procedures, monitored reports and updated internal files.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Back Office Clerk
Bank Mandiri
Jakarta Utara ., Wil. Kota, DKI JAKARTA
11.2003 - 03.2004
- To handle Payments Import tax (PIB) specialist.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Carried out day-day-day duties accurately and efficiently.
Education
Engineer's degree - Civil Engineering
Universitas Gunadarma
01.1998 - 01.2003
Skills
Branch operations
Websites
Accomplishments
- Achieved the Projects by completing [the KPI with accuracy and efficiency.
- Supervised team of 15 staff members.
- Achieved the Projects through effectively helping with dashboard and tools application
- Resolved product issue through consumer Customer Complaints internal and external
Additional Information
I
Certification
Management Risk Level 3
Basketball
Before I'm start working, I as a professional Basketball player. The short history is me playing since primary school until university. Now day just play as a hobby.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Information Technology Project Manager Department Head
Bank KEB Hana
10.2020 - Current
Management Risk Level 3
01-2020
Banking Service Support Departement Head
Bank KEB Hana
08.2018 - 10.2020
Operation Pocessing Unit Head
KEB Hana Bank
10.2015 - 08.2018
Operation Development Unit Head
Hana Bank
05.2014 - 10.2015
Branch Operational Support Officer
Hana Bank
06.2013 - 05.2014
Policy and Development Officer
Hana Bank
10.2012 - 06.2013
Sub Branch Operation Manager
Bank Mega
11.2010 - 12.2012
Payment Posting Supervisor
Bank Mega
03.2005 - 12.2010
Back Office Clerk
Bank Mandiri
11.2003 - 03.2004
Engineer's degree - Civil Engineering
Universitas Gunadarma
01.1998 - 01.2003
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