Cade Legg
Pocatello
Summary
Proven leader and technical expert, adept in conflict resolution and personnel management, with a track record of enhancing customer and employee experience at United States Postal Service. Skilled in Java and SQL, I excel in streamlining operations and implementing solutions, significantly improving service delivery and operational efficiency.
Overview
6
6
years of professional experience
Work History
City Letter Carrier
United State Postal Service
Pocatello
12.2022 - Current
- Leadership: assisted in leading a staff of 50 letter carriers to achieve optimal customer experience.
- Conflict resolution: assisting employees and customers with complex situations to implement appropriate solutions.
- Technical adaptability: learning multiple systems to manage and maintain day-to-day operations.
- Time management and multitasking: accomplishing several tasks and services that require swift completion.
Associate
Silver Creek Supply
Pocatello
09.2021 - 11.2022
- Sales: Sold and cross-sold products pertaining to plumbing, fencing, and landscaping businesses.
- Delivery: Maintained swift and dependable delivery services for customers.
- Management: Operated in administrative tasks such as counting and balancing tills, scheduling, and conflict resolution.
Customer Service Representative
Idaho Central Credit Union
Chubbuck
03.2019 - 09.2021
- Management: Provided training and oversight of new hires who entered the customer service space.
- Conflict Resolution: Acted as a dispute resolution specialist resolving fraudulent banking transactions.
- Customer Service: Assisted business owners and banking customers with complex financial situations in achieving both financial success and satisfactory solutions.
- Conflict Resolution: De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Certificate - Backend Software Development
Promineo Tech
02-2025
Skills
- Java
- Spring Boot
- SQL (MySQL)
- Hibernate (JPA)
- Rest API Development
- Git & Git Hub
- Conflict Resolution
- Personnel Management
References
References available upon request.
Timeline
City Letter Carrier
United State Postal Service
12.2022 - Current
Associate
Silver Creek Supply
09.2021 - 11.2022
Customer Service Representative
Idaho Central Credit Union
03.2019 - 09.2021
Certificate - Backend Software Development
Promineo Tech
Similar Profiles
Valelia SeutafiliValelia Seutafili
Lead Clerk Mailing Processing at United State Postal ServiceLead Clerk Mailing Processing at United State Postal Service
Antonio E Diaz Antonio E Diaz null
Sales Associate at United State Postal ServiceSales Associate at United State Postal Service
Melissa ovalleMelissa ovalle
Mail Handler at United State Postal ServiceMail Handler at United State Postal Service