Caitlyn Bernal
Hayden
Summary
Dynamic professional with proven expertise in dining crew workflow optimization and exceptional interpersonal skills, honed at Olive Garden Restaurant and Silverwood Theme Park Inc. Excelled in enhancing customer satisfaction through effective upselling and guest complaint resolution. Demonstrated leadership in driving quality standards and restaurant operations, significantly improving guest experience.
Overview
5
5
years of professional experience
Work History
Hostess
Olive Garden Restaurant
10.2023 - Current
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
- Completed daily side work and opening and closing duties without fail.
- Cross-trained to handle different restaurant roles, including bussinh, kitchen and to-go stations.
Pavilions Front of House Supervisor
Silverwood Theme Park Inc. Athol ID
03.2020 - Current
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
Education
No Degree -
Timberlake Senior High School
Spirit Lake, ID06-2025
Skills
- Seating coordination
- Dining area maintenance
- Guest complaint resolution
- Dining room management
- Strong interpersonal skills
- Price memorization
- Food inspections
- Customer service
- Detail-oriented
- Check payment processing
- Guest engagement
- Promotional awareness
- Kitchen staff coordination
- Effective customer upselling
- Service prioritization
- Special dietary requirements
- Food running
- Safe food handling
- Dining crew workflow optimization
- Point of sale systems
- Restaurant operations
Timeline
Hostess
Olive Garden Restaurant
10.2023 - Current
Pavilions Front of House Supervisor
Silverwood Theme Park Inc. Athol ID
03.2020 - Current
No Degree -
Timberlake Senior High School
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