
Results-driven Account Manager and Freight Broker with over 6 years of experience managing profitable transportation
portfolios. Generated over $1.5M in profit while improving client retention by 30% and reducing shipment delays by
15%. Skilled in TMS, CRM, freight compliance, and contract negotiation, consistently delivering operational efficiency
and revenue growth. Military and entrepreneurial backgrounds provide discipline, accountability, and execution
excellence.
• Managed a diversified book of business, generating over $1.5 million in profit.
• Negotiated carrier contracts to optimize cost, service quality, and margins.
• Oversaw 50+ monthly shipments, ensuring compliance and on-time delivery.
• Implemented TMS/CRM process improvements, reducing delays by 15%.
• Resolved freight claims and operational issues, maintaining 98% client satisfaction.
• Provided professional audio services for venues and events, maintaining repeat clients.
• Managed scheduling, logistics, and contracts efficiently.
• Delivered high-quality service, resulting in consistent client satisfaction.
• Acquired and retained clients, managing contracts, scheduling, and service delivery.
• Negotiated agreements and optimized operations to sustain revenue streams.
• Operated in high-stress environments requiring precision, discipline, and accountability.
• Utilized advanced equipment and performed complex calculations under tight deadlines.
• Deployed with Marine Expeditionary Units across the Pacific and Middle East.
Account and client management
Freight brokerage and logistics operations
Revenue growth and profit optimization
Contract negotiation and rate management
Transportation compliance and risk management
Carrier sourcing and qualification
CRM and TMS systems (Salesforce, Pipedrive)
Market analysis and pricing strategy
Freight claims resolution
Cross-functional communication