CAMILA AGUIAR
Auckland
Summary
Hospitality Duty Manager with 2+ years' experience in high-volume stadium environments, delivering service across a wide range of events and audiences. LCQ and Manager's Certificate holder with keyholder responsibility, venue security access, building systems operation, and full duty coverage. Proven ability to operate under pressure, manage licensed service, lead teams, and maintain audit-ready food safety standards. Proficient in English and Portuguese.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Duty Manager - Hospitality & Events
Eventfinda Stadium
Auckland
04.2023 - Current
- Keyholder with alarm code access, control of main doors and alcohol storage, and operation of stadium lighting and HVAC during open/close procedures.
- Independently operated bar and food service stations during peak periods, regularly managing $2,500+ POS turnover on solo shifts and contributing to $30,000+ team sales on major event nights.
- Supervised and coordinated teams of up to 14 staff across FOH and BOH, allocating stations and adjusting staffing in real time during service.
- Managed Food Safe systems including temperature logs, FIFO and expiry control; key contributor to achieving an A Grade food safety audit.
- Routinely finalised end-of-shift POS reconciliation in a cashless venue using Lightspeed and resolved EFTPOS issues during service.
- Refused service to intoxicated patrons and managed incidents and de-escalation in line with licensing requirements.
- Trained staff across FOH, BOH and kitchen operations during live service; received and signed for supplier deliveries.
Site Operations & Hospitality Support
Staff4You
02.2023 - 10.2024
- Provided operational support across construction sites and hospitality venues through Staff4You’s labour hire assignments, adapting quickly to varied client environment.
- Performed general labouring duties on active worksites while maintaining strict adherence to health and safety protocols.
- Acted as Fire Watch and EWP spotter, monitoring high-risk work areas and ensuring compliance with site safety procedures
- Streamlined hospitality operations during events and service periods, executing kitchen support as sous chef during high-demand service.
- Recognized by supervisors for reliability, adaptability, and maintaining high safety and operational standards in fast-paced environments.
Pedagogical Coordinator
Kidsa English
, Brazil
03.2020 - 07.2022
- Reported directly to the CEO, overseeing academic operations and staff performance across the organization.
- Led training, supervision, and performance management for 100+ teaching staff.
- Managed escalated parent concerns, resolving complex issues and maintaining client satisfaction and retention.
- Supervised the pedagogical material development team, ensuring curriculum quality and consistency.
- Implemented operational standards and staff development processes to improve service delivery and accountability.
Education
Bachelor - English
Federal University of Minas Gerais
BrazilSkills
- Duty management and shift leadership
- Keyholder responsibilities
- Venue security and incident management
- POS operations
- Staff supervision and training
- Responsible alcohol service
- Event operations
- Food safety
Certification
License Controller Qualification
Languages
- English, Fluent
- Portuguese, Fluent (Native)
Availability And Work Rights
Seeking a full-time position | Available for nights, weekends and flexible hours | Right to unrestricted work in New Zealand
Timeline
Duty Manager - Hospitality & Events
Eventfinda Stadium
04.2023 - Current
Site Operations & Hospitality Support
Staff4You
02.2023 - 10.2024
Pedagogical Coordinator
Kidsa English
03.2020 - 07.2022
Bachelor - English
Federal University of Minas Gerais