Camila Serva
Twin Falls
Summary
New Shift Leader at Chick-fil-A with a proven track record in operations management and team motivation. Expert in cash handling and employee training, I consistently resolved customer issues, enhancing satisfaction. My leadership fostered a positive work environment, driving team performance and achieving operational excellence. Working in such a fast-paced environment for 1 1/2 years has taught me to learn so much faster. Recently learning to lead the team through the busiest hours has helped me come up with a faster problem-solving mindset.
Overview
2
2
years of professional experience
Work History
Shift Leader
Chick-fil-A
05.2024 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Learned to count money efficiently
- Resolved customer complaints and issues
- Trained new employees and delegated daily tasks and responsibilities.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Education
High School Diploma -
Twin Falls HIgh School
Twin Falls, ID05-2026
Associate of Arts - Liberal Arts
CSI
Twin Falls, ID05-2026
Skills
- Motivational leadership
- Operations management
- Positive attitude
- Team motivation
- Cash handling
- Employee training
Accomplishments
- Supervised team of 40 staff members.
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Chick-fil-A
05.2024 - Current
High School Diploma -
Twin Falls HIgh School
Associate of Arts - Liberal Arts
CSI