Candice Geroy
Post Falls
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
VCA Animal Hospitals
09.2024 - Current
- Managed client check-ins and check-outs.
- Supported physicians through administrative and operational tasks.
- Oversaw and curated social media content.
- Operated multiple phone systems simultaneously.
Customer Service Representative (CSR)
Gemini Made
05.2023 - 09.2024
- Delivering customer assistance.
- Allocated coding for production.
- Resolved client concerns promptly and effectively.
- Refined proficiency in handling phone calls.
- Entered data accurately and efficiently.
- Enhanced sales outcomes through strategic product management.
Merchandise Manager
Ulta beauty
09.2022 - 03.2023
- Supervised a team of 25 employees.
- Resolved customer complaints efficiently.
- Maintained customer satisfaction through dedicated support.
- Oversaw financial exchanges and maintained accuracy.
- Optimized arrangement of merchandise.
- Managed enhancement of store interiors.
- Directed setup of visually appealing retail exhibits.
- Delivered comprehensive training.
Retail Manager
Ulta Beauty
11.2021 - 03.2022
- Supervised and coached a group of 20 personnel.
- Monitored daily cash flow operations.
- Facilitated knowledge-sharing sessions to promote skill growth.
- Cultivated strong connections with customers.
- Streamlined work schedules improving efficiency.
Director of First Impressions
Keller Williams Realty
11.2019 - 07.2020
- Enhanced operational efficiency through comprehensive administrative assistance.
- Handled telephone inquiries efficiently.
- Managed inventory and restocked office materials.
- Executed precise data entry.
- Coordinated and arranged appointments.
- Resolved technical problems promptly.
- Developed marketing materials.
Graphic Designer/Production Artist/Marketing
MLMS Assistant
05.2016 - 01.2020
- Designed personalized business cards.
- Developed compelling marketing materials for properties.
- Created advertising flyers for Keller Williams Realtors.
- Addressed customer inquiries.
Medical Receptionist and Administrative Assistant
Conjeo Dermatology
02.2010 - 03.2016
- Managed multi-line phone system.
- Coordinated patient appointments and surgical procedures.
- Documented voicemail feedback.
- Oversaw the upkeep of medical histories.
- Accurately compiled records.
- Enhanced rapport with patients.
- Juggled multiple tasks with efficiency and composure.
- Maintained composure during high-pressure situations.
- Delivered exceptional service consistently.
Cashier/Sales Associate
Homegoods
08.2014 - 05.2015
- Provided support to clients.
- Provided phone support.
- Managed store inventory configuration.
- Processed customer transactions accurately using the register.
- Delivered unparalleled customer support.
- Handled multiple tasks efficiently.
Education
High school diploma -
Cedar Oaks Academy
Thousand Oaks, CASkills
- Retail Management
- Medical Receptionist
- Supervising
- Microsoft Office
- Phone Etiquette
- Social Media Management
- Customer Service
- Communication Skills
- Appointment Scheduling
- Graphic Design
- Administrative Experience
- Data Entry
- Merchandising
Certification
- CPR/AED, 07/01/19 to 12/31/21
- Driver's License
Awards
Employee Of The Month, 03/01/17
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
VCA Animal Hospitals
09.2024 - Current
Customer Service Representative (CSR)
Gemini Made
05.2023 - 09.2024
Merchandise Manager
Ulta beauty
09.2022 - 03.2023
Retail Manager
Ulta Beauty
11.2021 - 03.2022
Director of First Impressions
Keller Williams Realty
11.2019 - 07.2020
Graphic Designer/Production Artist/Marketing
MLMS Assistant
05.2016 - 01.2020
Cashier/Sales Associate
Homegoods
08.2014 - 05.2015
Medical Receptionist and Administrative Assistant
Conjeo Dermatology
02.2010 - 03.2016
High school diploma -
Cedar Oaks Academy
- CPR/AED, 07/01/19 to 12/31/21
- Driver's License