Candice Scott
Kuna
Summary
Dedicated Client Care Representative bringing advanced abilities in problem-solving clients' concerns and multitasking in fast-paced environments. Expert in handling routine questions and advanced challenges to maintain clients' loyalty. Focused on leveraging communication skills and service expertise to serve clients of all backgrounds.
Overview
9
9
years of professional experience
Work History
Client Care Representative
Pet Health Clinic
Namp
08.2016 - Current
- Process returns, refunds, exchanges as needed
- Adhered strictly to company policies when dealing with confidential information.
- Greet clients
- Respond to emails, voicemails and text messaging in a timely manner
- Fill medications as needed
- Checking clients in and out
- Maintain the flow of the reception area
- Duties throughout the clinic as needed
Education
Associate of Applied Science - Veterinary Science
Brown Mackie College
Boise, ID05-2013
Skills
- Customer service
- Data entry
- Conflict resolution
- Confidentiality compliance
- Appointment scheduling
- Communication skills
- Attention to detail
- Active listening
- Organizational skills
- Patient education
- Medical terminology
- Transaction processing
- Account updates
- Document and records management
Timeline
Client Care Representative
Pet Health Clinic
08.2016 - Current
Associate of Applied Science - Veterinary Science
Brown Mackie College