Candle P Simanjorang
System Analyst
Jakarta,DKI Jakarta
Summary
Multi-talented System Analyst implementing best practices for scalability and support. Versed in deploying applications and identifying trends through careful data assessments.
Overview
9
9
years of professional experience
Work History
System Analyst/Quality Control IT Support L1
Telkomsel
01.2019 - Current
- Analyze the system based on ongoing issues and voice of customer complaints to ensure all troubleshooting actions are accurate. Then, gather the data to generate a comprehensive report.
- Provide training to all agents to enhance their knowledge in checking and analyzing all complaints.
- Perform deployment activities, including release changes and system configuration updates.
- Analyze, report, and propose improvement plans on a monthly basis.
- Present all cases and complaints in a weekly meeting.
IT Support L1 (Agent)
Telkomsel
01.2019 - 12.2019
- Stand by and monitor all applications (internal and external).
- Perform initial checks and analyze incoming complaints.
- Ensure that the system and application memory are running properly.
Customer Care Representative
PT.Huawei
01.2018 - 12.2018
- Creating Ticket Sparepart Request
- Ensure All of sparepart in warehouse ready for pick up and ensure all of data requestor already verified
RF Engineer
Telkomsel
01.2017 - 12.2017
- Schedule team activities and allocate resources accordingly.
- Report and analyze log files for system optimization.
- Ensure BTS (Base Transceiver Station) performance meets the defined KPI targets.
- Present and report the results of performance assessments.
Dirivetest Engineer
Smartfren
01.2016 - 12.2016
- Collected Log File User Experience for Data Usage and voice Technology 4G Lte
Education
Information System
Bina Nusantara University
Jakarta 04.2001 -
Associate of Applied Science - Computer Engineering
Telkom University
Bandung, Indonesia 04.2001 -
Skills
Project documentation
Training
- Linux
- Database SQL
- Microsoft Project
- Communication Skill
- Presentation Skill
- Project Management
Personal Information
- Date of Birth: 12/02/92
- Nationality: Indonesian
Timeline
System Analyst/Quality Control IT Support L1
Telkomsel
01.2019 - Current
IT Support L1 (Agent)
Telkomsel
01.2019 - 12.2019
Customer Care Representative
PT.Huawei
01.2018 - 12.2018
RF Engineer
Telkomsel
01.2017 - 12.2017
Dirivetest Engineer
Smartfren
01.2016 - 12.2016
Information System
Bina Nusantara University
04.2001 -
Associate of Applied Science - Computer Engineering
Telkom University
04.2001 -
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