Summary
Overview
Work History
Education
Skills
Timeline
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Candra Gunawan

Candra Gunawan

DKI Jakarta,JK

Summary

Dynamic operations leader with a proven track record at TUNAS PLAZA RESIDENCE GROUP, enhancing efficiency through strategic process improvements and team mentorship. Skilled in logistics management and fostering collaboration, I successfully increased customer satisfaction ratings while optimizing inventory control. Committed to driving profitability and empowering teams for exceptional performance.

Experienced with operational leadership, strategic planning, and resource management. Utilizes comprehensive understanding of process optimization to drive efficiency and productivity. Track record of effective team management and implementation of impactful initiatives.

Experienced operations leader with strong track record of driving efficiency and productivity. Adept at strategic planning, process optimization, and resource management. Known for fostering collaborative teams and adapting to evolving business needs. Highly skilled in project management, budget oversight, and performance analysis.

Operations professional committed to optimizing processes and enhancing operational efficiency. Skilled in strategic planning, resource management, and driving continuous improvement. Valued for team collaboration and adaptability to changing needs, ensuring consistent and reliable results.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

General Director Of Operations

TUNAS PLAZA RESIDENCE GROUP
12.2020 - Current
  • Streamlined operational workflows to enhance efficiency and reduce delays.
  • Developed and implemented standard operating procedures for quality control processes.
  • Coordinated cross-functional teams to improve project execution timelines.
  • Led performance reviews and provided mentorship to junior team members.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Facilitated training sessions on new systems and procedures for staff development.
  • Oversaw inventory management, optimizing stock levels and minimizing waste.
  • Managed vendor relationships to ensure optimal service levels and compliance standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Managed cross-functional teams for successful project completion and timely delivery.
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
  • Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
  • Improved team morale with regular feedback sessions and recognition of outstanding performance.
  • Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Increased profit by streamlining operations.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Branch Manager

DELTA SPA
08.2017 - 10.2020
  • Managed daily operations, ensuring optimal customer service and operational efficiency.
  • Trained and developed staff, fostering a collaborative team environment.
  • Analyzed sales reports to identify trends and improve inventory management strategies.
  • Implemented promotional activities to enhance customer engagement and increase sales revenue.
  • Maintained compliance with health and safety regulations, ensuring a safe environment for employees and customers.
  • Oversaw scheduling and staffing to meet business demands while controlling labor costs.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Customer Relationship Officer

GARUDA METALINDO
03.2015 - 03.2017
  • Assisted customers with inquiries, providing accurate information and support.
  • Maintained customer records using CRM software to ensure data accuracy and accessibility.
  • Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
  • Increased customer loyalty through the development of personalized relationships with clients.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Collaborated with team members to resolve customer issues efficiently and effectively.
  • Learned product knowledge to enhance customer interactions and service quality.

Education

Bachelor of Management - Management

STIE KESATUAN
Bogor, Indonesia
10-2011

Skills

  • Operations management
  • Organizational development
  • Logistics management
  • Management
  • Business analysis
  • Risk management
  • Organizational skills
  • Customer relations
  • Relationship building
  • Team building
  • Employee motivation
  • Conflict resolution
  • Staff management
  • Staff training
  • Productivity enhancement
  • Problem-solving

Timeline

General Director Of Operations

TUNAS PLAZA RESIDENCE GROUP
12.2020 - Current

Branch Manager

DELTA SPA
08.2017 - 10.2020

Customer Relationship Officer

GARUDA METALINDO
03.2015 - 03.2017

Bachelor of Management - Management

STIE KESATUAN

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Candra Gunawan