Candra Setiawan
Banker
Surabaya,LA
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
9
9
years of professional experience
Work History
Branch Manager
CIMB Niaga Bank
09.2019 - 09.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Branch Manager
Permata Bank
12.2015 - 09.2019
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Consulted customers to boost product sales and services.
Education
Industrial Engineering
Universitas Pelita Harapan
SurabayaSkills
Customer service
Timeline
Branch Manager
CIMB Niaga Bank
09.2019 - 09.2024
Branch Manager
Permata Bank
12.2015 - 09.2019
Industrial Engineering
Universitas Pelita Harapan
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