Cantika Ayutami Dibyanti
Jakarta
Summary
I am Cantika, a dedicated and results-driven professional with a Bachelor's degree and a strong background in public relations and customer service. With over a year of experience in a global company, I excel in managing client communication, problem-solving, and delivering a customer-centric approach. Known for my effective communication skills and commitment to achieving positive outcomes.
Overview
3
3
years of professional experience
Work History
Customer Satisfaction Executive
Gamer2Gamer Sdn Bhd
01.2024 - Current
- Delivered troubleshooting support for customer orders, account inquiries, and issue resolution, ensuring timely and effective solutions.
- Kept updated on new product launches and features to provide accurate information to customers and team members.
- Monitored pending orders and addressed specific customer requests to maintain a high standard of customer service and satisfaction.
- Managed international clients through email and phone communication.
- Consistently achieved high ticket closure rates.
- Maintained above-average First Contact Resolution (FCR) scores.
- Received positive customer satisfaction (CSAT) feedback.
- Strong skills in communication, problem-solving, and maintaining a customer-centric approach.
Administration Staff Intern
Dinas Perikanan Dan Kelautan
09.2022 - 12.2022
- Executed various administrative tasks with accuracy and efficiency.
- Assisted in assessing the operational conditions of the Pos Kesehatan Ikan Terpadu.
- Contributed to organizing a fish cooking competition, fostering community engagement.
- Conducted outreach and socialization efforts in fish farming villages to enhance local knowledge and practices.
Education
Bachelor of Fisheries - Aquatic Resources Management
Universitas Jenderal Soedirman
Purwokerto09-2023
Skills
- Problem resolution
- Branding
- Customer-oriented
- Leadership/communication skills
- Public speaking talent
Languages
Indonesian
Native language
English
Proficient
C2
Timeline
Customer Satisfaction Executive
Gamer2Gamer Sdn Bhd
01.2024 - Current
Administration Staff Intern
Dinas Perikanan Dan Kelautan
09.2022 - 12.2022
Bachelor of Fisheries - Aquatic Resources Management
Universitas Jenderal Soedirman
Similar Profiles
NICHOLAS WONGNICHOLAS WONG
Head of Department - Payment Gateway at Gamer2Gamer Sdn BhdHead of Department - Payment Gateway at Gamer2Gamer Sdn Bhd
Anthony LiewAnthony Liew
Finance Manager at Axiata Digital Capital Sdn Bhd (Boost Credit)Finance Manager at Axiata Digital Capital Sdn Bhd (Boost Credit)
GAUTHAMT VELAYUDAMGAUTHAMT VELAYUDAM
OPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHDOPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHD