Cantika Gita Safira
KAB. BOGOR
Summary
Proven customer service expert from Bank Mandiri Taspen, adept in office management and customer satisfaction. Excelled in fostering client loyalty and expanding the customer base through outstanding service and product marketing. Achieved notable client retention rates by blending exceptional interpersonal skills with strategic sales techniques.
Developed exceptional customer interaction and problem-solving skills within financial services environment. Transitioning to new field with focus on leveraging analytical and communication abilities. Ready to contribute effectively to team goals and client satisfaction.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service
Bank Mandiri Taspen
05.2022 - 05.2023
- Interacted with customers and employees to resolve customer service concerns.
- Boosted client retention rates through exceptional customer service and personalized experiences.
- Provided friendly, helpful customer service to over 30 customers daily.
- Generated reports and tracked customer service metrics on daily basis.
- Provided exceptional customer service, resolving inquiries and technical issues swiftly.
- Managed customer service inquiries and complaints for customer satisfaction.
- Make customer complaint report neatly so that the status of each report can be monitored easily by supervisor.
- Marketing the new product to customers
- Archiving the targets set by company every day
- Offered administrative and customer service support to customers.
- Developed strong relationships with clients, fostering trust and loyalty to the bank over time.
- Assisted customers in opening new accounts, resulting in the growth of the bank''s customer base.
Education
Bachelor of Science - Management
Universitas Siliwangi
Tasikmalaya, Indonesia 08.2017 - 10.2021
Skills
Orthotic customer service
Customer service and satisfaction
Customer service understanding
Adherence to high customer service standards
Sales and customer service
Customer service management
Office management
Documentation and control
Budget adherence
Product marketing
Certification
TOEFL ITP
Timeline
Customer Service
Bank Mandiri Taspen
05.2022 - 05.2023
TOEFL ITP
01-2022
Bachelor of Science - Management
Universitas Siliwangi
08.2017 - 10.2021
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