Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Software
Certification
Interests
References
Timeline
Generic
Caolan Rea

Caolan Rea

Sydney,nsw

Summary

Results-driven and highly organized professional with extensive experience in remote appointment setting, client relationship management (CRM), and sales. Adept at scheduling and confirming appointments while ensuring high client engagement, building long-term relationships, and driving results. Skilled in utilizing CRM tools to track client information, manage follow-ups, and streamline communication.

Proven track record of consistently meeting and exceeding KPIs, leveraging strong communication skills to identify client needs and deliver tailored sales solutions. Demonstrates the ability to upsell and cross-sell effectively, driving revenue growth. Known for excellent problem-solving abilities and adaptability in high-pressure situations, maintaining professionalism while resolving client concerns.

Equipped with exceptional time management skills and the ability to efficiently manage multiple tasks and appointments in fast-paced, remote work environments. Comfortable working with a range of communication tools such as Zoom, Slack, and CRM systems.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Recruitment Consultant

HJ Recruitment
09.2024 - Current
  • Remote Appointment Setting: Expertise in scheduling, confirming, and managing appointments remotely while maintaining high levels of client engagement.
  • Client Relationship Management (CRM): Experienced with CRM software, ensuring smooth communication and tracking of client information, scheduling follow-ups, and maintaining engagement.
  • KPI Achievement: Proven track record of hitting performance targets, ensuring deadlines are met, and driving results through proactive client management.
  • Effective Communication: Strong verbal and written communication skills for remote client interactions, including the ability to negotiate, upsell, and handle objections.
  • Sales and Upselling: Ability to identify opportunities to upsell and cross-sell products and services while aligning with client needs and objectives.
  • Time Management & Organization: Skilled in managing multiple tasks and appointments efficiently in a fast-paced, remote work environment.
  • Problem-Solving & Adaptability: Quick to adapt to new tools, technology, and processes while troubleshooting and finding solutions for clients

Sales Consultant

O2 Limited
01.2022 - 12.2023
  • Sales & Upselling: Proven ability to meet and exceed sales targets by identifying customer needs and offering tailored solutions.
  • KPI Achievement: Consistently meets and surpasses sales KPIs by staying focused on goals and leveraging customer interactions to drive revenue.
  • Communication: Exceptional verbal and written communication skills for engaging clients, negotiating deals, and closing sales.
  • Problem Solving & Adaptability: Ability to troubleshoot client issues and offer solutions while adapting to changing business needs.
  • Remote Work & Technology: Comfortable working remotely and using CRM software, scheduling platforms, and communication tools (Zoom, Slack, CRM systems)

Customer Service Representative

Pure Gym
01.2020 - 02.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

GED -

SRC Newry
United Kingdom
04.2001 -

Skills

Social media recruiting

Candidate sourcing

Cold calling

Applicant interviewing

  • Remote Appointment SettingEfficient scheduling, confirmation, and follow-up on appointmentsStrong ability to manage client expectations remotely

  • Client Relationship Management (CRM)Expertise in using CRM tools for tracking, managing, and nurturing client relationshipsAbility to develop long-term client relationships through proactive communication

  • Sales & UpsellingAbility to identify opportunities for upselling and cross-selling based on client needsProven success in achieving and exceeding sales targets

  • KPI AchievementConsistently meeting and surpassing performance and sales KPIsProactive client management to ensure goal achievement

  • Effective CommunicationStrong verbal and written communication skills for client engagement, negotiations, and closing salesAbility to maintain professionalism in all communications

  • Problem Solving & AdaptabilityAbility to troubleshoot client issues, offer solutions, and adapt to evolving business needsQuick to learn new tools, technologies, and processes

  • Customer Satisfaction & RetentionSkilled in resolving customer complaints, improving customer loyaltyExpertise in fostering repeat business through excellent service

  • Time Management & OrganizationEfficient at managing multiple tasks and appointments simultaneouslyAble to prioritize effectively in a fast-paced remote environment

  • Sales Process ManagementAbility to handle objections and negotiate effectively to close salesStrong focus on converting leads into successful sales

  • Remote Work ProficiencyComfortable working independently in a remote settingProficient in tools like Zoom, Slack, and CRM software to streamline work processes

Accomplishments

  • Exceeded Sales Targets: Consistently surpassed monthly sales KPIs by an average of 20% through effective upselling and providing tailored solutions that met clients' needs.
  • Achieved High Conversion Rates: Successfully converted 35% of initial consultations into long-term contracts, contributing to business growth and customer retention.
  • Increased Customer Retention: Built strong client relationships, leading to a 25% increase in repeat business and a 30% increase in referrals within the first year.
  • Streamlined Appointment Scheduling: Implemented a new scheduling system that improved appointment accuracy and reduced client no-shows by 15%, optimizing client interactions and sales opportunities.
  • Successfully Upsold Services: Demonstrated an ability to upsell additional products and services, increasing the average transaction value by 40% per customer.
  • Awarded ‘Top Sales Performer’: Recognized as the top sales performer in the team for three consecutive quarters, achieving 120%+ of the sales quota each time.
  • Improved Client Satisfaction: Played a pivotal role in improving client satisfaction scores, which rose from 85% to 95% after consistently addressing client concerns and delivering exceptional service.
  • Sales Process Improvement: Identified inefficiencies in the sales process and introduced process improvements that resulted in a 20% increase in overall sales productivity.
  • Enhanced Client Communication: Increased engagement by 30% through personalized communication strategies, ensuring that client needs were met and expectations exceeded at every stage of the sales journey.
  • Increased Lead Generation: Spearheaded a lead generation campaign that boosted the number of qualified leads by 40%, directly contributing to increased sales revenue.

Affiliations

  • Australian Institute of Sales Professionals (AISP)
    Member of a leading association for sales professionals, participating in events and training to enhance sales skills and industry knowledge.
  • National Electrical and Communications Association (NECA)
    Active member, engaging with industry professionals to stay updated on the latest electrical industry trends, safety standards, and best practices.
  • Fitness Australia
    Accredited member, maintaining professional certification and staying informed on the latest fitness trends and standards to provide the best customer service in personal training roles.
  • Construction & Mining Workers Union (CMWU)
    Member of a professional organization that advocates for safe working conditions, legal compliance, and ethical practices within high-risk industries like construction and mining.
  • PureGym Personal Trainer Community
    Engaged member of the community, participating in workshops and fitness classes to improve personal training skills and customer service techniques.

Additional Information

I hope this message finds you well! My name is Caolan, I’m actively seeking new remote opportunities. With a solid background in remote recruitment consulting (specializing in high-ticket sales) and customer service in online sales, I believe I can bring significant value to your team.

To demonstrate my skills and ensure a strong fit, I’m offering a 1-week free trial. I’d be happy to send over my resume for your review.

I’d love to discuss how my experience aligns with your company’s needs. Thank you for taking the time to read my Resume I look forward to hearing from you!

Best regards,

Caolan :)

Software

CRM Software Salesforce: Managing customer relationships, tracking leads, sales forecasting, and reporting HubSpot CRM: Automating workflows, managing contacts, and tracking sales pipelines Zoho CRM: Client data management, sales process automation, and follow-up scheduling Appointment Scheduling Software Calendly: Efficiently scheduling and confirming appointments with clients Acuity Scheduling: Automating appointment bookings and managing client schedules Setmore: Scheduling meetings, reminders, and integrating with other tools Communication Tools Zoom: Video conferencing, virtual meetings, and client consultations Slack: Team communication, collaboration, and client support management Microsoft Teams: Remote team meetings, client discussions, and collaboration tools Sales & Marketing Automation Tools Mailchimp: Email marketing campaigns, automated workflows, and lead nurturing ActiveCampaign: CRM, email marketing, and automation to drive sales and customer engagement Marketo: Marketing automation and lead nurturing for driving sales and customer retention Project Management & Organization Tools Trello: Task management, project organization, and team collaboration Asana: Tracking and managing appointments, tasks, and client follow-ups Mondaycom: Task management, workflow automation, and project tracking Document & File Management Google Workspace (Docs, Sheets, Drive): Document creation, collaboration, and cloud storage Microsoft Office Suite (Word, Excel, Outlook): Document creation, data tracking, and professional communication Dropbox: Cloud storage and file sharing for remote collaboration Analytics & Reporting Tools Google Analytics: Tracking website performance, lead generation, and customer behavior Tableau: Data visualization and reporting for sales and client metrics Excel/Google Sheets: Advanced data analysis, reporting, and tracking client information Customer Support Tools Zendesk: Customer support, ticket management, and issue resolution Freshdesk: Managing customer support tickets, resolving queries, and tracking issues

Certification

Level 5 Advanced Personal Training

Interests

Hobbies & Interests Fitness & Gym: Regularly engage in fitness routines to maintain physical and mental well-being, focusing on strength training and overall health Reading: Passionate about reading, particularly non-fiction books that enhance personal growth, business knowledge, and professional development Golf: Enjoy playing golf as a way to relax, improve focus, and socialize in a strategic, enjoyable environment Checkers: Enthusiastic about playing checkers, a game that sharpens problem-solving skills and strategic thinking Podcasts: Actively listen to podcasts on various topics, including technology, business, and personal development, to stay informed and inspired Self-Development Seminars: Participate in self-development seminars and workshops to continually grow and improve both personally and professionally, staying updated on new trends and methodologies

References

HJ Recruitment 

1300538008


Director Harvey: 

(Whatsapp) 447545947770


Supervisor:Polly

+61481284345


Timeline

Recruitment Consultant

HJ Recruitment
09.2024 - Current

Sales Consultant

O2 Limited
01.2022 - 12.2023

Level 5 Advanced Personal Training

01-2021

Customer Service Representative

Pure Gym
01.2020 - 02.2021

GED -

SRC Newry
04.2001 -

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