CARI PETERSEN
Idaho Falls
Summary
Experienced Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 20+ years of experience and willingness to take on any challenge.
Overview
8
8
years of professional experience
Work History
At Home Insurance Specialist
Specialized Physical Therapy
Pocatello, ID
02.2025 - Current
- Collaborated with healthcare providers to verify patient coverage and resolve billing discrepancies.
- Followed up on denials, late payments, extensions and other special circumstances.
- Implemented workflow improvements, reducing claim processing times and enhancing operational effectiveness.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Researched and resolved insurance billing issues.
Insurance Specialist
Adventure Orthodontics
Idaho Falls, ID
01.2018 - 02.2025
- Reviewed claims documents for accuracy prior to submission for payment processing.
- Assisted in training new staff members on proper procedures related to insurance processes.
- Maintained detailed records of all insurance transactions, including payments, renewals, cancellations.
Front Desk Receptionist
Sandcreek Dental
Idaho Falls, ID
05.2020 - 05.2021
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary, also billed insurance claims as well.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Scheduled patients next visits that where needed.
Education
High School Diploma -
Lehi High School
Lehi, UT05-1986
Skills
- Insurance Knowledge
- Administrative Support
- Information Updates
- Insurance Claims Management
- Plan Benefits Understanding
- Benefits Verifications
- Insurance Coverage Verification
- Form Completion and Submission
- Claims Information Gathering
- 20 Years of dental, orthodontics, endodontics, chiropractic and physical therapy claims billing
Timeline
At Home Insurance Specialist
Specialized Physical Therapy
02.2025 - Current
Front Desk Receptionist
Sandcreek Dental
05.2020 - 05.2021
Insurance Specialist
Adventure Orthodontics
01.2018 - 02.2025
High School Diploma -
Lehi High School