Carla Gagnon Mills
Boise
Summary
Seasoned Dental team member with a passion for delivering exceptional patient experiences. Experienced in managing front desk operations, scheduling appointments, and handling patient inquiries. Strong communication, organizational, and customer service skills, with a focus on creating a welcoming , caring and efficient office environment
Has several years of experience in dental administrative and clinical areas. Versatile and friendly with pleasant speaking voice and professional demeanor. Adept at multi-line phones and scheduling software. Excellent verbal and written communication abilities.
Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2027
2027
years of professional experience
Work History
Front Office Administrator
Four Season Dentistry
BOISE
05.2023 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted in maintaining accurate patient records and documentation.
- Coordinated communication between dental staff and patients to enhance service delivery.
- Handled incoming calls and responded to inquiries professionally.
- Verified patient insurance information for accuracy and completeness.
- Reconciled accounts receivable transactions for accurate financial reporting and accountability.
- Prepared monthly aging reports to monitor and manage outstanding accounts.
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
Dental Front Office Coordinator
Riverview Dental
BOISE
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Assisted patients with insurance verification and documentation processes.
- Processed payments and handled billing inquiries for accurate financial transactions.
- Reviewed patient records to check accuracy of information and implement updates.
- Processed payments, maintained accurate financial records, and balanced daily accounts receivable transactions.
Dental Front Office Coordinator/Dental Assistant
Douglas Hymas
- Managed patient scheduling and appointment confirmations efficiently.
- Coordinated insurance verification and patient eligibility checks.
- Processed patient intake forms and maintained accurate records.
- Assisted in billing inquiries and payment processing tasks.
- Maintained a welcoming environment for patients at the front desk.
- Assisted dentist during procedures and maintained a sterile environment.
- Prepared examination rooms and organized dental instruments efficiently.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Education
Certificate of Allied Health Studies - Allied Health, Dental Assisting
Mercer County Community College
Trenton, NJSkills
- Patient scheduling
- Patient communication skills
- Insurance Verification
- Insurance processing
- Records management
- Billing and accounts receivable
- Precise documentation
- Dental software proficiency
- Easy Dental
- Open Dental
- Eagle Soft
- Clinical procedures knowledge
- Dental coding and terminology proficiency
- Account reconciliation
Timeline
Front Office Administrator
Four Season Dentistry
05.2023 - Current
Dental Front Office Coordinator
Riverview Dental
Dental Front Office Coordinator/Dental Assistant
Douglas Hymas
Certificate of Allied Health Studies - Allied Health, Dental Assisting
Mercer County Community College