Carla Lock
Western States Equipment Company
Nampa,ID
12
years of professional experience
Results-driven Sales Coordinator with expertise in customer communication, process improvement, and analytical thinking. Proven track record in enhancing client relationships and streamlining operations to drive productivity and revenue growth.
Work History
Sales Coordinator
6 Years 11 Months- Coordinated sales activities and customer communications to enhance client relationships.
- Managed order processing and logistics to ensure timely product delivery.
- Developed and maintained comprehensive sales reports for performance analysis.
- Collaborated with cross-functional teams to streamline sales operations and improve efficiency.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Stayed current on company offerings and industry trends.
- Trained new employees on customer service, money handling and organizing strategies.
Customer Communications Supervisor
3 Years 1 Month- Developed and implemented customer communication strategies to enhance engagement and satisfaction.
- Collaborated with cross-functional teams to align messaging with marketing initiatives and product launches.
- Managed customer feedback channels, ensuring timely responses and resolution of inquiries.
- Analyzed communication metrics to identify trends and improve outreach effectiveness.
- Trained team members on best practices for customer interactions and communication tools.
- Led initiatives to streamline processes, reducing response times and enhancing service quality.
- Created comprehensive reports on customer communication performance for executive review.
- Collaborated with cross-functional teams to develop unified messaging across all marketing channels.
- Developed comprehensive training programs for new team members, promoting consistent high-quality service delivery.
- Achieved higher customer satisfaction levels by consistently monitoring and analyzing feedback data.
- Streamlined internal processes to improve overall efficiency in customer communications management.
- Collaborated with other departments to develop integrated branding and public relations strategies.
- Taught in-house employees strategies for successful internal and external communications.
Customer Service Representative
2 Years 1 Month- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Ensured compliance with company policies and procedures during all client interactions, reducing potential legal risks.
- Handled escalated customer complaints professionally, working towards mutually beneficial resolutions while preserving company reputation.
- Conducted thorough research to resolve complex client concerns, maintaining professionalism throughout interactions.
- Served as a liaison between clients and internal teams such as billing or technical support.
Skills
Customer communication
Data entry
Goals and performance
Strong enthusiasm
Analytical thinking
Goal-oriented mindset
Process improvement
Customer engagement and support
Records management
Complex Problem-solving
Notary Public
I became a Notary through the Idaho Secretary of State to streamline the MSO receipt portion of any order with a trailer mounted unit. It helped in moving the transaction through to invoice in an expedited manner.
Timeline
Sales Coordinator
Western States Equipment Company
09.2019 - CurrentRead More
Customer Communications Supervisor
Western States Equipment Company
08.2016 - 09.2019Read More
Customer Service Representative
Western States Equipment Company
08.2014 - 09.2016Read More