Carleen Horton-Varner
HAUSER
Summary
Dynamic Project Manager with a proven track record at Blue Cross of Idaho, excelling in cloud migration and cross-functional collaboration. Adept at driving process improvements and stakeholder communication, I successfully led multiple high-impact projects, enhancing operational efficiency and achieving significant cost reductions. Committed to delivering results through strategic planning and team leadership.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Project Manager & Project Coordinator
Ednetics / MGT
Idaho
09.2024 - Current
- Led technical teams to achieve successful completion of S1 projects and Motorola software upgrades.
- Managed data center upgrades, corporate office relocations, and compute/network operations.
- Supported PMO team by completing purchase orders, change orders, and project setups using NetSuite and Smartsheet.
- Developed Work Breakdown Structures for project managers unfamiliar with Smartsheet tool, enhancing overall project understanding.
Project Manager II (remote)
Zeektek for Sutter Health
California
10.2022 - 12.2023
- Led projects for PMO Infrastructure Manager at Sutter Health, including server remediation and application migration to cloud.
Managed firewall migration in EDC and RDC to enhance network security.
Collaborated with cross-functional teams to ensure project alignment and execution.
Streamlined project processes under contract with Zeektek, delivering timely results.
Facilitated communication between stakeholders to address project requirements effectively.
Monitored project timelines and budgets to achieve operational goals.
Implemented best practices in project management to improve efficiency.
Analyzed project outcomes to identify areas for continuous improvement.
PMP and Executive Support Sr to SVP/CIO
Blue Cross of Idaho
Idaho
03.2019 - 06.2022
- Directed management of multiple projects for Senior Vice President and Chief Information Officer.
- Executed a department redesign, including wall modifications, technical wiring installation, and server relocation.
- Provided executive support to various leaders, including Chief Information Security Officer and EVP/Sr Legal Counsel of Finance.
- Co-chaired BCBSA 2019 Information Management Symposium, hosting over 700 data professionals in Boise, Idaho.
- Collaborated with BCBSA PMO office to deliver a successful three-day event featuring guest speakers and networking opportunities.
- Served as project manager for Annual Policy Holders Meetings, ensuring compliance with state regulations amid COVID protocols.
- Developed standard operating procedures to enhance communication and team coordination.
- Acted as primary contact for department leadership, facilitating staff solutions and managing diverse administrative tasks.
Business Process Specialist
Blue Cross of Idaho
Idaho
01.2018 - 03.2019
- Supervised Admin Team while providing technical, business, and analytical support for Technology Services.
- Identified process gaps and developed improvement strategies to enhance team efficiency.
- Led major space redesign project to accommodate 120 new FTEs, managing all associated logistics.
- Executed complete reconfiguration, space planning, and compliance with ADA requirements for new workspace.
- Coordinated furniture purchases, RFPs, SOWs, and quotes for subcontractor installations.
- Acquired technology within annual budget to meet departmental needs.
- Collaborated with internal and external partners to research business rules and document workflows.
- Managed special projects from CIOP, including corporate events and comprehensive project management.
Executive Assistant to SVP/CIO and VP of IT
Blue Cross of Idaho
Idaho
09.2012 - 01.2018
- Performed administrative duties for SVP/CIO, VP of Information Technology, and other Directors.
- Scheduled executive calendars and coordinated IT Leadership meetings, preparing materials and taking minutes.
- Planned and coordinated IT-related events for over 240 staff members, including appreciation events and holiday celebrations.
- Coordinated travel and conference arrangements for IT Division personnel.
- Managed payment processes for consulting services, maintenance contracts, and hardware/software purchases, collaborating with accounting staff.
- Assisted Executives in reconciling capital budgets and compiling budget reports for capital projects.
- Developed and maintained division SharePoint sites to enhance communication regarding IT Division services.
- Created monthly metrics reports using BI Pyramid Analytics across multiple departments including IT and Finance.
Administrative Coordinator to the Executive Director
Puget Sound Health Alliance
Washington
02.2012 - 09.2012
- Managed multiple calendars for Executive Director and four Directors efficiently.
- Provided comprehensive support to Board and all committees to enhance functionality.
- Developed multimedia presentations using various software applications for effective communication.
- Produced reports incorporating diverse database applications and pivot tables for analytical insights.
- Maintained website content through Adobe Contribute CS5 to ensure accuracy.
- Coordinated travel arrangements for Executive Directors, staff, and Board members seamlessly.
Administrative Coordinator to Vice President of Strategic Planning
Franciscan Health System
Washington
03.2010 - 02.2012
- Managed complex calendar systems for VP, Senior VP, Strategic Planning Manager, and PM Office Director.
- Drafted written correspondence and communications for Vice President.
- Conducted complex research for projections, presentations, RFIs, RFPs, and interdepartmental communications.
- Utilized multiple state and proprietary databases to generate reports on growth trends and forecasts.
- Tracked changes in Health Care Bill related to system compliance deadlines.
- Coordinated conferences and events, including budget preparation and expense monitoring.
- Created multimedia presentations using various software applications to achieve desired outcomes.
- Served as VP proxy across multiple software platforms, managing payroll, staff database, and invoicing.
Dialysis Coordinator
Franciscan Health System
Washington
12.2008 - 03.2010
- Coordinated operations across three clinic offices to enhance efficiency.
- Managed Clarity Data Base for two dialysis units, ensuring accurate data entry.
- Created and delivered presentations using statistical data visualized through charts and graphs.
- Ensured compliance with clinical data standards, maintaining high record accuracy.
- Reported clinical data to NW Renal Network and Social Security Administration.
- Implemented procedures that achieved 100% reduction in non-compliance fees for the dialysis unit.
- Oversaw administrative tasks including schedule management and correspondence handling.
- Coordinated travel arrangements for transient visitors and patients to ensure smooth logistics.
Executive Assistant (contract)
Sound Inpatient Physicians
Washington
07.2008 - 10.2008
- Managed multiple calendars and logistics for board and agency meetings.
- Coordinated multimedia presentations and web-based meetings for effective communication.
- Oversaw event management and maintained customer and client relations.
- Facilitated office space arrangements and furnishings for new employees.
Executive Assistant (contract)
State Board of Community and Technical Colleges
Washington
05.2008 - 07.2008
- Managed multiple calendars and coordinated logistics for meetings with government branches, including Governor’s Office.
- Prepared meeting packets, agendas, and minutes to support efficient communication.
- Developed multimedia PowerPoint presentations with sound and animation for various departments.
- Conducted rehearsal sessions to enhance presentation delivery effectiveness.
- Authored a comprehensive procedure manual for future employee reference.
- Arranged domestic travel, including air travel, car rentals, hotels, and intricate itineraries.
Finance Assistant
Peggy Farnworth, CPA CFL CFP
Idaho
08.2007 - 03.2008
- Generated monthly financial reports for clients using investment data and industry software.
- Drafted quarterly communication letters to enhance client engagement.
- Maintained compliance across all forms, investments, advertising, and client communications.
- Developed PowerPoint presentations and handouts for owner’s speaking engagements.
- Managed owner’s personal and business calendar, including travel arrangements.
- Processed investment applications while tracking all incoming and outgoing funds.
- Oversaw email accounts and communications on behalf of owner.
- Created and managed Access databases for confidential client information.
Licensed Broker Assistant
Holland Realty
Idaho
09.2005 - 11.2007
- Listed and sold residential real estate in Treasure Valley area, achieving high sales volume.
- Executed advertising and marketing strategies for properties and services offered.
- Managed selling and listing contracts while liaising between negotiating parties.
- Assisted broker branch manager with listings and subdivision project oversight.
- Oversaw residential property management, including contract negotiations and rent retention programs.
- Coordinated project management tasks, focusing on new construction timelines and advertising.
- Organized subdivision grand openings and multi-million dollar benefit events successfully.
- Created monthly financial and production reports for new subdivisions and developments.
Assistant Registrar
Northwest Nazarene University
Idaho
04.2002 - 09.2005
- Oversaw 903 professional, summer school, and concurrent courses as Executive Assistant to Registrar.
- Managed 23 student assistants, ensuring effective work program participation.
- Coordinated domestic travel arrangements and managed multiple calendars for efficient scheduling.
- Maintained confidentiality of files in compliance with federal guidelines.
- Trained staff on software issues and directed activities of student workers.
- Assisted professors with grading, correspondence, and communications across multiple states.
- Monitored procedures for federally subsidized grant programs for first-time home buyers.
- Compiled educational and financial data, producing annual reports and 700+ official grade letters monthly.
Education
Associate of Arts - Business Office Administration
Trend Business College
Spokane, WA01.1989
Nampa, ID - Business
Northwest Nazarene University
Nampa, IDSkills
- PMP Certified
- Agile Project management
- Stakeholder communication
- Multi-stakeholder asset management
- Technical writing
- Cloud migration
- Data center upgrades
- Cross-functional collaboration
- Process improvement
- Change management
- Budget monitoring
- Problem solving
- Time management
- Attention to detail
- Team leadership
- Event coordination
- Contract development
- Performance improvements
- Cost reduction and containment
- Budget preparation
- Quality assurance and control
- Staff training and motivation
- Purchasing and procurement
- Budget control
- Deliverable tracking
- Conflict management
- Data analysis
- Advanced problem solving
- Milestone tracking
- Project estimation and bidding
- Meeting facilitation
- Price quote preparation
- Budget development and adherence
- Project planning and development
- Contract negotiation expertise
- Systems installation, configuration, and upgrading
- Processes and procedures
- IT Project Management
- Servant Leadership
- C-Level Executive Support
- Verbal and written communication
- Software development lifecycle
- Customer relations
- Change control processes
- Relationship building
- Project scheduling
- Presentations
- Project planning
- Space PlanningContract Processing
- Negotiation
- Technical Proficiency in Office 365 Suite
- Smartsheet
- Salesforce
- Adobe Suite
- Workday
- MS Project
- Outlook
- Visio
- QuickBooks
- SharePoint
- Pyramid Analytics
- Zoom
- Jabber
- Webex
- MS Teams
- SharePoint Site Administration
- SharePoint Site Training
- Multimedia Presentations
- Event Planning
Hobbies and Interests
- Career mentor
- Volunteering and lending support to local foster families
- Organizing an annual Christmas giving tree project
- Family, Sewing, Gardening and Furniture Refinishing Projects
References
- Chuck Weber, Retired CIO/SVP, 562-922-1806, silveradotrail@hotmail.com, Former Boss at Blue Cross of Idaho
- Chuck Clabots, Technology Partner at TELEO Capital, 612-910-5424, Chuck@ICHUCK.CO, Former Boss at Blue Cross of Idaho
- Martin Quinones, PMO Manager/IT, Sutter Health, 916-454-8831, Martin.Quinones@sutterhealth.org, Former Boss at Sutter Health
Affiliations
- Furniture restoration and decorative painting
- Gardening, reading and hosting family parties at our lake home (we have a large family)
Certification
- PMP Certification from PMI - Cert #2909219 12/19/2020 - 12/19/2026
Languages
English
Professional
References
References available upon request.
Timeline
Project Manager & Project Coordinator
Ednetics / MGT
09.2024 - Current
Project Manager II (remote)
Zeektek for Sutter Health
10.2022 - 12.2023
PMP and Executive Support Sr to SVP/CIO
Blue Cross of Idaho
03.2019 - 06.2022
Business Process Specialist
Blue Cross of Idaho
01.2018 - 03.2019
Executive Assistant to SVP/CIO and VP of IT
Blue Cross of Idaho
09.2012 - 01.2018
Administrative Coordinator to the Executive Director
Puget Sound Health Alliance
02.2012 - 09.2012
Administrative Coordinator to Vice President of Strategic Planning
Franciscan Health System
03.2010 - 02.2012
Dialysis Coordinator
Franciscan Health System
12.2008 - 03.2010
Executive Assistant (contract)
Sound Inpatient Physicians
07.2008 - 10.2008
Executive Assistant (contract)
State Board of Community and Technical Colleges
05.2008 - 07.2008
Finance Assistant
Peggy Farnworth, CPA CFL CFP
08.2007 - 03.2008
Licensed Broker Assistant
Holland Realty
09.2005 - 11.2007
Assistant Registrar
Northwest Nazarene University
04.2002 - 09.2005
Associate of Arts - Business Office Administration
Trend Business College
Nampa, ID - Business
Northwest Nazarene University
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