Summary
Overview
Work History
Education
Skills
Timeline
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Carlvien Kwok

Carlvien Kwok

Surabaya

Summary

Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Sales Officer

SINAR PHONE SHOP JAKARTA
DKI Jakarta, Indonesia
05.2019 - 04.2020
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about Product or Service.
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
  • Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.

Manager of Sales

NEW JAYA STORE SIDOARJO
Sidoarjo, Jawa Timur, Indonesia
06.2020 - 03.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Manager of Operations

MITRA APPLE SURABAYA
Surabaya, Jawa Timur, Indonesia
11.2022 - 05.2024
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Education

SMK ( SEKOLAH MENENGAH KEJURUSAN ) - Accounting

YEHONALA SCHOOL
Batam, Kepulauan Riau, Indonesia
07.2018

Skills

Timeline

Manager of Operations

MITRA APPLE SURABAYA
11.2022 - 05.2024

Manager of Sales

NEW JAYA STORE SIDOARJO
06.2020 - 03.2022

Sales Officer

SINAR PHONE SHOP JAKARTA
05.2019 - 04.2020

SMK ( SEKOLAH MENENGAH KEJURUSAN ) - Accounting

YEHONALA SCHOOL

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