Carly Mayberry
Mountain Home
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
17
17
years of professional experience
Work History
NAF
RAF Lakenheath AFB
08.2023 - 06.2025
- Handled incoming calls and directed them to appropriate personnel.
- Developed and updated internal documentation and procedural manuals.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Processed invoices for payment using accounting software applications.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
- Compiled data from various sources into organized reports for review by management team.
- Conducted research on various topics as requested by management.
- Assisted in managing daily social media interactions and responses.
- Edited and scheduled posts using social media management tools.
Guest Service Representative
NAF Airforce Lodging
RAF Mildenhall AFB
07.2017 - 08.2020
- Assisted guests with check-in and check-out processes efficiently.
- Responded to guest inquiries and resolved issues promptly.
- Managed room reservations using property management systems effectively.
- Provided information about local attractions and services to guests.
- Maintained cleanliness and organization of the front desk area daily.
- Collaborated with housekeeping to ensure room readiness for guests.
- Handled cash transactions and processed payments accurately.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled customer complaints professionally and efficiently.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted walk-in and phone guests, determining interests and needs.
- Provided assistance to guests throughout their stay.
- Answered incoming calls from guests seeking reservations or general information.
- Maintained cleanliness of lobby area and front desk counter.
- Assisted guests with check-ins and check-outs in a timely manner.
- Provided guidance to new team members on how to perform tasks correctly.
- Verified reservations by phone or in person.
- Tracked inventory levels of supplies needed for front desk operations.
- Processed payments for room charges, taxes, and other incidentals as required.
- Ensured compliance with hotel policies and procedures.
- Maintained accurate records of all transactions within the hotel software system.
- Organized special requests such as wake up calls, extra pillows, cribs.
- Assisted with luggage storage upon request.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
Import Coordinator
EuroUSA Shipping, Inc. FMC Licensed & Bonded
Mildenhall
10.2008 - 09.2009
- Coordinated import shipments and ensured compliance with international regulations.
- Managed document preparation for customs clearance and import logistics.
- Communicated with suppliers to confirm shipment schedules and delivery details.
- Resolved discrepancies in shipping documentation and addressed issues promptly.
- Performed quality control checks on incoming shipments.
- Ensured all necessary documentation was completed accurately and in a timely manner.
- Assisted in resolving customer service issues related to imports and exports.
- Maintained up-to-date knowledge of applicable laws, regulations, and standards.
- Developed and maintained relationships with overseas partners.
- Monitored shipments and obtained clearance from customs and other agencies.
- Prepared, checked, and filed documentation with department.
Education
Business Adminstration NVQ2 -
West Suffolk College
Bury St Edmunds, Suffolk, England07-2001
IGCSE - International High School Diploma
Overseas Family School
Singapore06-1996
Skills
- Data entry
- Front desk operations
- Inventory tracking
- Problem solving
- Effective communication
- Active listening
- Team collaboration
- Multitasking Abilities
- Organization and time management
- Networking
- Problem-solving
- Friendly, positive attitude
- Relationship building
- Clerical support
- Organization
- Computer skills
- Communication
- Good Telephone Etiquette
- Customer relations
- Teamwork and collaboration
Accomplishments
- Employee of the quarter
Timeline
NAF
08.2023 - 06.2025
Guest Service Representative
NAF Airforce Lodging
07.2017 - 08.2020
Import Coordinator
EuroUSA Shipping, Inc. FMC Licensed & Bonded
10.2008 - 09.2009
Business Adminstration NVQ2 -
West Suffolk College
IGCSE - International High School Diploma
Overseas Family School