Carly Woodhouse
Boise
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
5
5
years of professional experience
Work History
Front Desk Lead
Hyatt Place Boise Town Square
Boise
09.2021 - 04.2025
- Manage front desk operations, including check-ins/outs, reservations, and guest inquiries
- Oversee breakfast service, operate the hotel shuttle, and assist with housekeeping to maintain cleanliness and comfort
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored front desk staff to ensure they met customer service standards.
- Coordinated with housekeeping staff regarding room availability and occupancy levels.
Waitress
Le Peep
Boise
07.2021 - 07.2022
- Provide a friendly eating environment for guests
- Accommodate guests effectively as well as politely
- Focus on customer problem-identification and resolution
- Provide excellent customer service to guests
- Took food orders, prepared items and delivered food to guests table in a timely and effective manner
- Various multi-tasking as well as moving from task to task with ease
Waitress
P.F. Chang’s
Boise
09.2020 - 03.2021
- Provided exceptional service in a fast-paced environment, including taking and processing orders, serving food and alcohol, and ensuring timely delivery
- Effectively multitasked to manage multiple tables and guest needs, resolved issues promptly, and maintained a clean and organized work area to enhance the dining experience
Education
Esthetician Program - Esthetics
Aveda Boise Institute
Boise, ID04.2025
BYU-Idaho
01.2019
Graduated -
Middleton High School
01.2017
Canadian International Academy
01.2016
Dubai International Academy
Dubai01.2015
Skills
- Customer Service Excellence
- Front Desk Management
- Multitasking
- Esthetic Techniques
- Facial treatments
- Skin analysis
- Customer service
- Sales strategies
- Inventory management
- Team leadership
- Employee training
- Problem solving
- Professional and mature
Timeline
Front Desk Lead
Hyatt Place Boise Town Square
09.2021 - 04.2025
Waitress
Le Peep
07.2021 - 07.2022
Waitress
P.F. Chang’s
09.2020 - 03.2021
Esthetician Program - Esthetics
Aveda Boise Institute
BYU-Idaho
Graduated -
Middleton High School
Canadian International Academy
Dubai International Academy