Carollieta Carla Jufianto
Jakarta
Summary
Self-motivated Commercial Sales Representative experienced in technical and non-technical fields. Success in price negotiations, service area definition and marketing support. Solid background in learning new things and drafting proposals for potential customers. Trained to work in sales and administration.
Overview
7
7
years of professional experience
Work History
Commercial & Marketing Staff
PT. Mulia Tangguh Persada
01.2023 - 07.2024
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance.
- Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.
- Drafted, submitted and processed sales contracts for orders received.
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
- Implemented CRM system to track leads, prospects, and ongoing communications with clients for improved efficiency.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Provide Monthly productivity report for stakeholder
Sales Support Specialist in Domestic Shipment
PT. Giant Transporter Indonesia
10.2020 - 11.2022
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to shipments, services, and orders.
- Collaborated closely with finance departments to ensure timely invoicing and payment collection from customers.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Coordinated responses and resources to handle special client requests.
- Assisted customers with sales needs such as shipping questions.
- Supported successful trade show participation by coordinating logistics, preparing materials / document, and monitoring shipment.
- Managed 5 customer accounts, responding to inquiries and resolving customer service issues
Administrative Assistant
PT. Berkat Karya Mandiri
07.2017 - 12.2019
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Help with bookkeeping
- Coordinate with vendors
IT Technical Support Intern
PT. Sarel Sentra Inspira
07.2019 - 08.2019
- Collaborated with colleagues to implement innovative solutions for recurring technical challenges.
- Contributed to a positive work environment within the IT department by maintaining a solutions-oriented mindset and a collaborative team spirit.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Researched and identified solutions to technical problems.
Education
Bachelor of Science - Management Information Systems
Institute of Business & Informatics Kwik Kian Gie
Jakarta, Indonesia02.2020
High School Diploma -
Tunas Bangsa High School
Jakarta, Indonesia06.2016
Skills
- Developing Policies and Procedures
- Sales Reporting
- Objection handling
- Pipeline Management
- Verbal and written communication
- Office Supervision
- Microsoft Office Suite
- Multitasking and Organization
- Vendor Negotiations
- Strategic Planning
- CRM Software
- Customer care
- Transporting files
- Teamwork and Collaboration
Timeline
Commercial & Marketing Staff
PT. Mulia Tangguh Persada
01.2023 - 07.2024
Sales Support Specialist in Domestic Shipment
PT. Giant Transporter Indonesia
10.2020 - 11.2022
IT Technical Support Intern
PT. Sarel Sentra Inspira
07.2019 - 08.2019
Administrative Assistant
PT. Berkat Karya Mandiri
07.2017 - 12.2019
Bachelor of Science - Management Information Systems
Institute of Business & Informatics Kwik Kian Gie
High School Diploma -
Tunas Bangsa High School
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