Carrie Thornton
Oldtown
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Payroll Specialist with proven expertise in payroll processing and tax compliance, honed at Payroll Specialties Inc. Achieved efficient, accurate financial reporting through meticulous record-keeping. Demonstrates exceptional problem-solving abilities and client relations, ensuring regulatory compliance and operational excellence. Highly adept with key strengths in payroll administration functions, including discrepancy research, regulatory guidelines adherence, complex processing procedures and program management.
Overview
25
25
years of professional experience
Work History
Payroll Specialist CSR
Isolved
11.2022 - Current
- Responsible for multiple payroll accounts providing exceptional customer service to every customer by leveraging extensive knowledge of software and services and creating welcoming, positive experiences.
- Assists clients with inquiries regarding their employees, payroll taxes, federal and states filings and other related issues, providing clear and concise communication.
- Maintains strict confidentiality of all payroll information and records.
- Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Bookkeeper
Self Employed
08.2017 - 11.2022
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Prepared monthly bank reconciliations to ensure accurate representation of company's financial position.
- Tracked expenses and income for business while organizing and maintaining bank statements for checking accounts.
- Completed tax forms in compliance with legal regulations.
Payroll Specialist
Payroll Specialties Inc
01.2006 - 08.2017
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Conducted regular reconciliations of general ledger accounts related to payroll transactions for accurate financial reporting purposes.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Ensured compliance with federal and state regulations by staying current on tax laws and filing requirements.
- Implementation services for new clients
Receptionist, Payroll
Val Bubb CPA
03.2000 - 01.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with filing of federal and states tax returns.
- Managed payroll data entry and processing for clients to comply with predetermined company guidelines.
- Entered in employees time, processed payrolls and filing and paying of federal and states tax returns.
Education
High School Diploma -
Rogue River High School
Rogue River, OR 06-1989
Skills
- Customer service
- Problem resolution
- Computer proficiency
- Record keeping
- Microsoft applications
- Payroll processing
- Payroll administration
- Payroll auditing
- Tax compliance
Timeline
Payroll Specialist CSR
Isolved
11.2022 - Current
Bookkeeper
Self Employed
08.2017 - 11.2022
Payroll Specialist
Payroll Specialties Inc
01.2006 - 08.2017
Receptionist, Payroll
Val Bubb CPA
03.2000 - 01.2006
High School Diploma -
Rogue River High School
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