Casey Lauderdale
Sagle
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Vca North Idaho Animal Hospital
Sandpoint
09.2025 - Current
- Coordinated scheduling of veterinary appointments and maintained accurate pet records to enhance client experience.
- Responded to customer inquiries about services and treatment options for pets.
- Processed payments and managed transactions using point-of-sale systems.
- Maintained cleanliness and organization of the reception area and waiting room.
- Relayed client concerns and pet health updates to veterinary staff, ensuring timely communication and quality care.
- Managed incoming phone inquiries, delivering clear information about hospital services to support client needs.
- Completed bank runs and picked up lunch for staff meetings.
- Verified till amounts to maintain accurate financial records.
Customer Service Representative
Mountain West Bank
11.2021 - 09.2025
- Advised customers on banking products and services.
- Maintained cash drawer and balanced daily transactions.
- Assisted customers with account inquiries and service requests.
- Processed customer transactions accurately and efficiently.
- Resolved customer issues in a timely and professional manner.
- Ensured compliance with bank policies and procedures consistently.
- Trained new tellers on operational procedures and customer service standards.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Maintained confidentiality of bank records, transactions and customer information.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Entered transactions into computer and issued customer receipts.
- Provided assistance to other tellers during peak business hours as needed.
- Built and maintained client relationships through quality, personalized interactions.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Cashier
Paul's Chevron
Sandpoint
05.2013 - 11.2021
- Processed customer transactions efficiently at a busy fuel station.
- Assisted customers with inquiries and provided product recommendations.
- Managed cash register operations and performed accurate cash handling.
- Trained new cashiers on procedures and best practices for efficiency.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
Eldorado High-school
Eldorado, ILSkills
- Customer relationship management (CRM)
- Client communication
- Customer inquiries
- Appointment scheduling
- Transaction processing
- Cash handling
- Money handling
- Professional telephone demeanor
- Professional demeanor
- Relationship building
- Adaptive team player
- Staff training
Affiliations
- Love be hands on and learning new things
- Build mud truck's working on vehicles
Timeline
Customer Service Representative
Vca North Idaho Animal Hospital
09.2025 - Current
Customer Service Representative
Mountain West Bank
11.2021 - 09.2025
Cashier
Paul's Chevron
05.2013 - 11.2021
Eldorado High-school