Casey McDaniel
Idaho Falls
Summary
Dynamic operations leader recognized for enhancing efficiency and developing talent across diverse teams. Strong track record of maintaining profitable budgets and securing key agreements with local officials. Committed to continuous personal growth and fostering a high-performance culture within an organization.
Overview
16
16
years of professional experience
Work History
Site Manager
Waste Connections
10.2016 - Current
- Managed a waste collection company generating approximately 15 million dollars in annual revenue.
- Cultivated relationships with city mayors, council members, and officials to secure exclusive hauling agreements, enhancing market position.
- Revised large municipal contracts to increase profitability and elevate safety standards for drivers.
- Developed monthly, quarterly, and annual budgets to sustain profit margins and business growth.
- Collaborated with county officials, including commissioners and public works, to enhance operational efficiency.
- Coordinated operations across office staff, driver team, and mechanics to optimize service delivery.
Operations Manager
Waste Connections
10.2016 - Current
- Led a team of drivers responsible for picking up residential, commercial, and construction waste across 8 counties in southeastern Idaho.
- Ensured coverage of all routes, resolved truck breakdowns, and addressed scheduling conflicts and other operational issues.
- Collaborated with counties and cities to ensure compliance with regulations and uphold contract obligations.
- Increased safety of driving team, reducing incidents by 50% year over year.
Office Manager
Waste Connections
10.2016 - Current
- Coordinated office tasks to ensure timely and accurate completion, supporting overall operational efficiency.
- Trained customer service representatives to enhance performance and productivity.
- Collaborated with departments to align efforts and achieve key organizational objectives.
- Contributed to Idaho Falls office receiving multiple customer service awards.
- Contributed to over 100% increase in annual revenue from 2016 to 2022 for the site.
Store Manager
Simply Mac
03.2011 - 10.2016
- Led a high-performing store consistently outperforming competitors in similar markets.
- Managed budget to sustain profitability across all store activities.
- Aligned daily store operations with individual and overall goals to enhance performance.
- Earned multiple awards for outstanding performance across various roles within the company.
Assistant Manager
Simply Mac
03.2011 - 10.2016
- Led sales floor team to deliver exceptional customer experiences.
- Led initiatives to achieve individual and team sales goals through focused leadership and motivation.
- Coached and trained employees, improving skills and performance to enhance overall team effectiveness.
- Tracked inventory for store operations, maintaining accurate stock levels to support seamless operations.
Senior Pro
Simply Mac
03.2011 - 10.2016
- Completed specialized training in sales techniques and technical skills to effectively assist customers.
- Completed specialized sales and technician training to provide customers with necessary technical support.
- Delivered classes, provided software and hardware support, and enhanced customer experiences as a sales consultant.
- Facilitated customer interactions to improve satisfaction and loyalty in the retail store.
Communications Intern
University of Idaho
01.2010 - 12.2010
- Authored weekly events news releases and press releases, effectively communicating university initiatives to the public.
- Created web features and backgrounders that highlighted university initiatives, contributing to audience awareness and interest.
- Managed University of Idaho social media accounts, increasing online engagement and brand visibility.
- Contributed to significant growth in social media engagement and media coverage at special events.
- Staffed interviews and media events to ensure effective communication.
Education
Bachelor of Science - Public Relations, Emphasis in English
University of Idaho
Moscow, IdahoSkills
- Site operations
- Team leadership
- Safety monitoring
- Financial management
- Resource allocation
- Asset management
- Team leadership
- Staff training
- Client relations
- Strategic planning
- Written communication
- Strategic planning
Leadership Experience
I have moved into leadership roles with most organizations I have worked with. I have been able to do this through hard work and maintaining a constant drive to improve and develop those organizations and the people within them.
Communication Skills
Collaborating with colleagues, city officials, county officials, and customers to maintain, develop, and grow the businesses I have been part of.
Timeline
Site Manager
Waste Connections
10.2016 - Current
Operations Manager
Waste Connections
10.2016 - Current
Office Manager
Waste Connections
10.2016 - Current
Store Manager
Simply Mac
03.2011 - 10.2016
Assistant Manager
Simply Mac
03.2011 - 10.2016
Senior Pro
Simply Mac
03.2011 - 10.2016
Communications Intern
University of Idaho
01.2010 - 12.2010
Bachelor of Science - Public Relations, Emphasis in English
University of Idaho