Casey Diamond
Island Park
Summary
Dynamic professional with a proven track record at Quadient, excelling in partnership development and strategic planning. Recognized for optimizing client engagement and enhancing customer satisfaction through tailored solutions. Adept at process optimization, I consistently exceeded sales targets while fostering high-performing teams dedicated to achieving organizational goals.
Overview
23
23
years of professional experience
Work History
Owner
Mountain High Hospitality
01.2022 - Current
- Manage day-to-day business operations.
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
- Oversee daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increase customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Solutions Specialist
Quadient
01.2019 - 03.2023
- Maintained strong relationships with existing customers by delivering exceptional products and services.
- Conducted thorough analysis of client needs to ensure tailored solutions that addressed unique challenges and goals.
- Communicated complex technical concepts effectively to non-technical stakeholders, fostering understanding and buy-in at all levels of the organization.
- Streamlined operational processes and collaborated with management to implement process improvements.
Sales Manager
Quadient
05.2015 - 01.2019
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Provided ongoing training and mentorship for sales staff, fostering professional development and career growth.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
Major Account Executive
Quadient
09.2012 - 05.2015
- Maximized account profitability by upselling additional products or services based on customer needs analysis.
- Exceeded sales targets through effective account management and strategic negotiation tactics.
- Built lasting relationships with clients by consistently providing personalized attention, implementing creative solutions tailored specifically for their organization''s success.
- Managed a portfolio of high-profile accounts, ensuring customer needs were met promptly and efficiently.
- Delivered presentations to C-level executives, effectively communicating the value of product offerings and services.
- Increased customer satisfaction by developing and maintaining strong relationships with key accounts.
Branch Manager
Mountainland Business Systems
06.2006 - 09.2012
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily sales, service and admin operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Sales Executive
Mountainland Business Systems
05.2002 - 09.2006
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Expanded market share with strategic territory planning and targeted prospecting.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Reduced operational costs by identifying inefficiencies in sales process and implementing corrective measures.
Education
No Degree - General Studies
Salt Lake Community College
Salt Lake City, UTSkills
- Partnership development
- Process optimization
- Client engagement optimization
- Regulatory compliance
- Strategic planning
Timeline
Owner
Mountain High Hospitality
01.2022 - Current
Solutions Specialist
Quadient
01.2019 - 03.2023
Sales Manager
Quadient
05.2015 - 01.2019
Major Account Executive
Quadient
09.2012 - 05.2015
Branch Manager
Mountainland Business Systems
06.2006 - 09.2012
Sales Executive
Mountainland Business Systems
05.2002 - 09.2006
No Degree - General Studies
Salt Lake Community College
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