Cassandra Eborn
Idaho Falls
Summary
Dynamic and detail-oriented professional with superior customer service skills, honed at Teton Retinal Institute. Proven ability to efficiently manage patient interactions and data entry, while ensuring compliance with HIPAA regulations. Quick learner adept at fostering a welcoming environment, enhancing patient satisfaction, and streamlining appointment scheduling.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Teton Retinal Institute
Ammon
12.2022 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained confidentiality of patient information according to HIPAA regulations.
Patient Safety Screener for Covid 19
Eastern Idaho Regional Medical Center
Idaho Falls
01.2021 - 05.2022
- Screened all incoming individuals to ensure that the patient and staff environment is free of potential exposure to COVID-19.
- Followed all OSHA and hospital visitor policy guidelines.
- Scheduled staff of the department.
Front Desk Concierge
Morningstar Senior Living
Idaho Falls
01.2019 - 06.2021
- Greeted and welcomed guests upon arrival, providing excellent customer service.
- Handled incoming mail, faxes, emails and other documents related to guest inquiries or requests.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Ensured compliance with safety regulations in accordance with company policies.
Education
High School Diploma -
Bear Lake High School
Montpelier, ID05-1992
Skills
- Team leadership
- Detail-oriented
- Typing 60 wpm
- Quick learner
- Data Entry
- Superior Customer Service
References
References available upon request.
Timeline
Medical Receptionist
Teton Retinal Institute
12.2022 - Current
Patient Safety Screener for Covid 19
Eastern Idaho Regional Medical Center
01.2021 - 05.2022
Front Desk Concierge
Morningstar Senior Living
01.2019 - 06.2021
High School Diploma -
Bear Lake High School
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