Cassidy Hay
Portales
Summary
Dynamic professional with a strong customer service focus and proven ability to enhance team performance at Dutch Bros. Successfully trained new employees and streamlined operations, resulting in improved efficiency during peak hours. Skilled in inventory management and team motivation, driving results while ensuring workplace safety and compliance.
Overview
4
4
years of professional experience
Work History
Shift Lead
Dutch Bros
Liberty Lake, WA
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Trained and mentored new team members on company standards and procedures.
- Streamlined workflow processes to enhance efficiency during peak hours.
- Implemented inventory management practices to reduce waste and optimize supply usage.
Manager
Pi-Daho Pizza
Post Falls, ID
05.2022 - Current
- Managed daily food truck operations, ensuring compliance with health and safety regulations.
- Oversaw inventory management, optimizing supply chain processes to reduce waste and costs.
- Implemented cash handling procedures, maintaining accurate financial records during peak hours.
- Led marketing initiatives on social media platforms, increasing brand visibility and attracting new customers.
Trainer
Dockside, Hagadon
Coeur D'Alene, ID
10.2023 - 04.2025
- Developed training materials to enhance employee onboarding processes.
- Facilitated workshops to improve team skills and operational efficiency.
- Assessed training needs to tailor programs for diverse learning styles.
- Implemented feedback mechanisms to continuously improve training effectiveness.
- Prepared and cooked menu items following recipes and presentation standards.
- Maintained cleanliness and organization of workstations to ensure compliance with safety regulations.
- Assisted in inventory management, including receiving and storing food products efficiently.
Education
High School Diploma -
Kootenai Bridge Academy
Coeur D'Alene, ID06.2025
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Workplace safety
Timeline
Shift Lead
Dutch Bros
01.2025 - Current
Trainer
Dockside, Hagadon
10.2023 - 04.2025
Manager
Pi-Daho Pizza
05.2022 - Current
High School Diploma -
Kootenai Bridge Academy