Cassidy Schiffer
Garden City
Summary
Dynamic Brand Protection Analyst with a proven track record at Crane Authentication, excelling in brand protection and quality assurance. Skilled in project management and effective communication, I developed strategies that significantly enhanced client brand integrity while fostering team collaboration to optimize operational efficiency. Committed to delivering impactful results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Brand Protection Analyst
Crane Authentication
Meridian, ID
10.2024 - Current
- Maintained accurate records of data collected during analysis processes.
- Developed strategies to protect clients' brands from infringement.
- Identified customer needs promptly and efficiently for enhanced service delivery.
- Implemented process improvements across the organization to optimize operations.
- Coordinated with team members to gather necessary information for reports.
- Set specific project goals to measure progress and evaluate outcomes.
- Assisted in preparing review reports, ensuring clarity and relevance.
Quality Assurance Analyst
Teleperformance USA
Boise, ID
11.2021 - 10.2024
- Monitored user-generated content to ensure compliance with community guidelines.
- Collaborated with cross-functional teams to streamline moderation processes.
- Trained new moderators on best practices and effective tool usage.
- Prepared and analyzed internal and external quality reports for management review.
- Contributed innovative solutions to enhance team performance and outcomes.
- Supported the implementation of QA processes across various projects.
- Maintained up-to-date knowledge of industry trends in fraud prevention strategies.
- Conducted training sessions for new team members on fraud detection techniques.
- Created and Implemented the Quality Assurance SOP for the Social Media Platform collaborating with Teleperformance.
Education
Bachelor of Arts - English
University of Phoenix
Tempe, Arizona03.2026
High School Diploma - undefined
Central Academy High School
Meridian, ID04.2016
Skills
- Microsoft office
- Analytical thinking
- Time management
- Team collaboration and leadership
- Attention to detail
- Documentation and reporting
- Critical thinking
- Compliance analysis
- Organization and time management
- Problem resolution
- Trust & Safety
Timeline
Brand Protection Analyst
Crane Authentication
10.2024 - Current
Quality Assurance Analyst
Teleperformance USA
11.2021 - 10.2024
High School Diploma - undefined
Central Academy High School
Bachelor of Arts - English
University of Phoenix