Catelyn Amos
Idaho Falls
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Sevita
Idaho Falls
01.2024 - Current
- Assisted individuals with daily living activities and personal care needs.
- Supported clients in developing and maintaining social skills and relationships.
- Documented client progress and reported observations to the healthcare team.
- Implemented individualized care plans tailored to client needs and preferences.
- Facilitated recreational activities to enhance client engagement and enjoyment.
- Collaborated with families to ensure consistent support and communication.
- Maintained a safe and clean environment for clients at all times.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with maintaining good personal hygiene.
Detailer
Smith rv
Idaho Falls
06.2022 - 03.2023
- Cleaned and detailed RV interiors using specialized tools and techniques.
- Inspected vehicles for quality, ensuring adherence to company standards.
- Assisted in organizing the detailing workspace for efficiency and safety.
- Applied protective coatings to surfaces to enhance durability and appearance.
- Collaborated with team members to complete detailing projects on schedule.
- Maintained equipment and supplies, ensuring readiness for daily tasks.
- Communicated with customers to understand their specific detailing needs.
- Cleaned and detailed vehicle interiors, including vacuuming carpets, cleaning upholstery, and wiping down all surfaces.
- Cleaned wheels and tires with special cleaning solutions.
- Applied waxes, sealants, dressings, and other protective materials to preserve the finish on vehicles.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Ensured that all equipment used was properly maintained in good condition.
- Inspected vehicles for damage or excessive wear prior to detailing.
- Adhered to safety guidelines when operating machinery or working around hazardous chemicals.
- Removed minor flaws in refinish using sanding and buffing.
- Maintained a clean and organized work environment to ensure efficient operations.
- Rinsed objects and placed on drying racks or used cloths, squeegees or air compressors to dry surfaces.
- Connected hoses or lines to pumps or other equipment.
Cashier Team Lead
Dads travel center
Idaho Falls
06.2021 - 06.2022
- Led cashier team in daily operations and customer service tasks.
- Trained new cashiers on procedures and customer interaction techniques.
- Managed cash registers, ensuring accurate transactions and efficient service.
- Resolved customer inquiries and complaints with professionalism and care.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Monitored cashier performance, providing feedback as needed.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Verified customer age requirement for alcohol or tobacco purchases.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Scanned items and checked pricing on cash register for accuracy.
Skills
- Individualized care planning
- Client progress documentation
- Behavioral observation monitoring
- Personal care assistance
- Disinfecting procedures
- Mopping
- Greeting customers
- Organization design
- Sweeping
- Bathroom cleaning
- Time management
- Ability to follow instructions
- Leadership
- Interpersonal skills
- Working independently
- Communication skills
- Vacuuming
- Cleaning
- Individualized care
- Social skills development
- Customer relationship management
- Problem solving
- Empathetic engagement
- Patient care
- Adaptability and flexibility
- Compassionate caregiving
- Positive reinforcement
- Client safety and first aid
- Empathy and patience
- Clinical quality program standards
- Therapeutic instruction
- HIPAA compliance
- Housekeeping tasks
- Life skills training
- First aid and CPR
- First aid and safety
- Multitasking and organization
Timeline
Direct Support Professional
Sevita
01.2024 - Current
Detailer
Smith rv
06.2022 - 03.2023
Cashier Team Lead
Dads travel center
06.2021 - 06.2022