Programming
Catur Hidayat
IT SUPPORT
Bekasi,Jawa Barat
Summary
Patient IT Support Specialist with experience in selecting and setting up Hardware & Network technical equipment. Strong oral communication skills in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduced concerns related to new technology.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work History
IT Support Specialist
PT Puninar Yusen Logistics Indonesia
Cakung, Jakarta Timur
12.2013 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Determined hardware and network system issues using effective troubleshooting techniques.
- Built and provided basic end-user troubleshooting and desktop support on Windows.
- Answered questions and provided information to customers about new software or hardware.
- Delivered onsite technical support for 200+ employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Configured hardware, devices and software to set up work stations for employees.
- Collaborated with supervisors to escalate and address technical issues.
- Monitored systems in operation to troubleshoot.
Designer
HANIF Mediacom
Purwokerto, Banyumas
02.2011 - 11.2012
- Handled day-to-day running of design banner, ensuring high levels of productivity and progression.
- Created broad range of work using various design techniques.
- Built corporate brands by designing cohesive looks between elements such as logos and letterheads (Beginner).
Education
High School Diploma -
AMIK BSI Purwokerto
Purwokerto 06.2010 - 08.2013
Skills
Technical issues analysis
Desktop support
Network architecture understanding
Component installation
Network support
Interests
Timeline
IT Support Specialist
PT Puninar Yusen Logistics Indonesia
12.2013 - Current
Designer
HANIF Mediacom
02.2011 - 11.2012
High School Diploma -
AMIK BSI Purwokerto
06.2010 - 08.2013