Victoria Batton
Emmett
Summary
Highly organized and detail-oriented customer service manager with a background in handling high-volume customer inquiries and ensuring customer satisfaction.
Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.
Overview
7
7
years of professional experience
Work History
Caregiver
Homewatch CareGivers
01.2025 - Current
- Implemented individualized care plans to meet specific needs of clients.
- Coordinated transportation and errands to support client independence and mobility.
- Provided companionship and emotional support by engaging in meaningful conversations and activities.
- Created engaging activities that stimulated mental and physical wellness of clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Delivered personal care services, promoting dignity and respect for individuals.
Customer Service Representative/ Influencer Manager
Bodybuilding.com
08.2021 - 12.2024
- Managed customer inquiries and issues via phone, email, and chat
- Handled customer complaints and disputes with professionalism and tact
- Consistently met and exceeded customer satisfaction goals
- Resolved billing and account discrepancies for customers
- Collaborated with other departments to ensure seamless customer experiences
- Managed and executed influencer marketing campaigns for various brands
- Built and maintained relationships with top social media influencers
- Developed and implemented content strategies to maximize influencer partnerships
Teller
KeyBank
04.2020 - 04.2022
- Developed strong communication and customer service skills by assisting clients with banking transactions at a fast-paced branch
- Managed cash drawers and processed deposits and withdrawals accurately and efficiently
- Implemented effective selling techniques to cross-sell banking products and services to customers
- Resolved customer inquiries and issues promptly and professionally to ensure high customer satisfaction
Customer Service Representative
Alaska Airlines
01.2018 - 04.2020
- Proficient in using CRM systems to track customer interactions and resolutions
- Skilled in resolving customer complaints and issues in a timely and professional manner
- Experience in handling customer inquiries via phone, email, and chat
- Handled inbound and outbound customer service calls in a high-volume call center environment
- Booked reservations and managed customer inquiries using reservation system software
- Provided excellent customer service and resolved booking issues efficiently and effectively
- Maintained a high level of customer satisfaction through effective communication and problem-solving skills
Customer Service Representative
Go Wireless Verizon
01.2018 - 07.2018
- Exceeded sales quotas consistently by developing strong customer relationships
- Collaborated with team members to achieve sales targets and meet deadlines
- Resolved customer complaints and issues in a professional and efficient manner
Education
High School Diploma -
Kansas State University
Skills
- Customer Service
- Customer Care
- Call Center
- Customer Support
- Problem-solving
- Personal hygiene assistance
- Documentation and reporting
- Meal preparation
- Compassionate caregiving
Timeline
Caregiver
Homewatch CareGivers
01.2025 - Current
Customer Service Representative/ Influencer Manager
Bodybuilding.com
08.2021 - 12.2024
Teller
KeyBank
04.2020 - 04.2022
Customer Service Representative
Alaska Airlines
01.2018 - 04.2020
Customer Service Representative
Go Wireless Verizon
01.2018 - 07.2018
High School Diploma -
Kansas State University
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