Cecelia M. Scott
Twin Falls
Summary
Dynamic Administrative Assistant with extensive expertise in clerical and production tasks, adept at managing complex administrative functions across multiple offices. Proficient in a wide array of computer programs, including EMR systems, medical coding, and billing, ensuring seamless operations and accurate data management. Skilled in financial processes such as payroll, tax documentation, accounts payable/receivable, and audit reviews, consistently delivering precise and timely reports. Detail-oriented professional committed to maintaining confidentiality and customer satisfaction while thriving in team environments to drive organizational success.
Overview
12
12
years of professional experience
Work History
Security Guard
Premier Security Services
08.2023 - 08.2025
- Monitored premises to prevent theft, vandalism, and other illegal activities.
- Conducted regular patrols to ensure safety of property and personnel.
- Responded swiftly to alarms and emergencies, ensuring prompt resolution of incidents.
- Trained new security staff on protocols and procedures for effective operations.
- Prepared detailed reports on incidents, observations, and daily activities for management review.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Issued access cards to authorized personnel to monitor access points.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Examined doors, windows and gates to verify security.
In Home Care Giver
Angels Touch Health Care
09.2022 - 02.2025
- Provided compassionate care to clients, ensuring comfort and well-being in daily activities.
- Assisted clients with personal hygiene, grooming, and meal preparation to promote independence.
- Monitored client health by observing vital signs and reporting changes to healthcare professionals.
- Managed medication administration accurately, ensuring adherence to prescribed treatment plans.
- Fostered strong relationships with clients, enhancing trust and improving overall satisfaction with services provided.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Demonstrated adaptability and flexibility in caregiving approach to accommodate the unique personality traits or preferences of each client.
- Maintained client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.
- Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
- Developed strong rapport with clients by demonstrating active listening skills and exhibiting genuine empathy toward their needs or concerns.
- Provided transportation and appointments management.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Advocated for client well-being by participating in care plan meetings and offering valuable insights based on firsthand experience with the individual''s needs.
- Ensured proper body mechanics while transferring or repositioning clients to prevent injury to both caregiver and client alike.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Facilitated consistent communication between clients, their families, and healthcare professionals to ensure comprehensive understanding of individual care requirements.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Provided emotional support and companionship to clients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Developed and implemented care plans for clients.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Transported clients for medical and personal outings.
- Scheduled and coordinated medical appointments.
- Monitored changes in clients' conditions to report concerns to supervisor.
Nail Tech
Subcontracted/ Nails Plus
02.2022 - 09.2022
- Executed precise nail enhancements using acrylic and gel techniques to ensure client satisfaction.
- Provided exceptional customer service, fostering strong client relationships through effective communication and personalized care.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations for nail services.
- Developed tailored manicure and pedicure services based on individual client needs, increasing repeat business.
- Resolved client concerns promptly, enhancing overall client experience and loyalty through attentive service.
- Implemented inventory management practices to track supplies, minimizing waste while ensuring availability of products.
- Collaborated with team members to streamline appointment scheduling processes, improving operational efficiency within the salon.
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Communicated effectively with management concerning important customer issues.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Oversaw schedule to manage appointments of new and existing clients.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
- Offered advice and recommended products to improve and maintain nails.
- Kept tidy and organized area to comply with cleanliness standards.
- Conducted inventory management efficiently, ensuring availability of all necessary nail care supplies.
- Implemented effective sterilization and disinfection practices, minimizing health risks for clients.
- Fostered relaxing and welcoming atmosphere, contributing to overall positive client experiences.
- Cleaned and sanitized tools and equipment before each client.
- Executed pedicures and manicures using professional quality products and tools.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
Production Worker
Ascend Staffing/ Plant Therapy
08.2021 - 12.2021
- Operated production machinery to ensure efficient workflow and product quality.
- Conducted routine inspections of equipment to maintain operational standards.
- Collaborated with team members to optimize assembly line processes.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Monitored product specifications to guarantee adherence to quality control standards.
- Maintained clean and organized work environment to promote safety and efficiency.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Improved product quality with meticulous quality control checks.
- Responded promptly to equipment malfunctions, minimizing disruptions to production.
- Participated in cross-functional teams to address production issues, leading to smoother operations.
- Assisted in development of new production techniques, leading to more efficient processes.
- Enhanced production line efficiency by streamlining assembly processes.
- Engaged in regular review meetings to discuss production performance and set future goals.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Met production targets and tight deadlines by collaborating closely with team members.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Assembled products according to changing daily work orders and specific customer needs.
- Made sure that products were produced on time and are of good quality.
- Adapted quickly to changes in production schedules, ensuring flexibility in operations.
- Implemented sustainable practices within production process, aligning with environmental goals.
- Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
Receptionist
Middlekauff Auto Mall
05.2020 - 07.2021
- Managed front desk operations, ensuring efficient scheduling and customer service.
- Coordinated appointment bookings, optimizing workflow for staff and clients.
- Handled incoming calls and inquiries, providing accurate information to customers.
- Maintained organized filing systems for client records and documentation.
- Assisted in inventory management, tracking office supplies and ordering as needed.
- Collaborated with departments to facilitate communication and resolve issues promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Placement Supervisor
Personnel Plus, Inc.
02.2019 - 02.2020
- Developed and implemented placement strategies to enhance candidate job readiness.
- Coordinated relationships with local businesses to identify hiring needs and opportunities.
- Streamlined candidate assessment processes to improve matching efficiency and accuracy.
- Facilitated workshops on resume writing, interview skills, and job search strategies for candidates.
- Collaborated with cross-functional teams to enhance service delivery and client satisfaction.
- Evaluated and updated placement policies, ensuring compliance with state regulations and industry standards.
- Evaluated and refined placement processes regularly, continuously seeking improvements in efficiency and effectiveness based on feedback from students and employers.
- Negotiated partnerships with new employers in various industries, diversifying the pool of job opportunities for students.
- Conducted thorough assessments of potential employer partners'' workplaces, ensuring safe environments aligned with institutional values.
- Reduced time-to-placement by creating targeted strategies for specific industries and regions based on market research findings.
- Monitored industry trends to adjust strategies as needed for maximum effectiveness in securing quality placements for students.
- Facilitated open communication between students, faculty, and employers by organizing regular meetings and networking events.
- Coordinated internship opportunities that led to full-time employment offers for many participants upon graduation.
- Improved placement rates by developing strong relationships with local employers and understanding their hiring needs.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Customized wording of job profiles, social media techniques, and website subscriptions.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Completed human resource operational requirements by scheduling and assigning employees.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Payroll Clerk/ Backup Dispatch
Kloepfer Concrete Inc.
05.2018 - 12.2018
- Processed payroll using ADP Workforce Now, ensuring accuracy and compliance with company policies.
- Maintained employee records, updating changes in status and deductions to support accurate payroll processing.
- Reconciled payroll discrepancies by investigating issues and coordinating with HR for timely resolutions.
- Assisted in annual audits by preparing documentation and reports related to payroll activities and transactions.
- Provided support for employee inquiries regarding payroll-related concerns, enhancing overall employee satisfaction and trust.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained confidentiality of employee records and payroll information.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Established a well-organized filing system for maintaining all payroll-related documents securely.
- Collaborated with the human resources department to ensure proper management of employee benefits and deductions.
- Maintained compliance with federal, state, and local tax laws by staying updated on regulations and submitting timely reports.
- Provided exceptional customer service by promptly addressing employee inquiries regarding payroll matters, fostering a positive working environment.
- Reduced payroll discrepancies by conducting thorough audits and reconciliations of employee records.
- Developed effective communication channels for addressing employee concerns regarding paychecks, leave balances, and overtime calculations.
- Provided support during financial audits by preparing relevant documentation related to payroll transactions.
- Improved employee satisfaction with efficient resolution of payroll discrepancies.
- Collaborated with HR to update employee benefits in payroll system, ensuring accurate deductions and contributions.
- Facilitated employee understanding of payroll issues, providing detailed explanations and quick resolutions.
- Supported transition to digital payroll system, significantly reducing paper use and increasing data accuracy.
- Streamlined payroll process, ensuring timely and accurate payments to all employees.
- Reduced payroll processing errors, conducting detailed checks before final submission.
- Conducted thorough audits of payroll accounts to maintain compliance with financial policies and regulations.
- Completed payroll accurately and timely to meet employee expectations.
- Tracked employee vacation, sick and personal time.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Processed timecards and payroll data for team of employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Coordinated resolution of payroll discrepancies.
Receptionist/ Bookkeeper
Rexroat, Harberd & Associates, C.P.A.s
07.2017 - 04.2018
- Managed front desk operations, ensuring seamless communication with clients and staff.
- Coordinated appointment scheduling, optimizing calendar efficiency for multiple professionals.
- Developed and maintained filing systems, enhancing document retrieval processes.
- Processed incoming correspondence, prioritizing urgent requests for timely responses.
- Implemented office supply inventory systems, reducing waste and ensuring availability of essential materials.
- Assisted in client billing inquiries, providing accurate information to enhance satisfaction and trust.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Improved data privacy compliance with meticulous management of sensitive information.
- Supported company correspondence by drafting and distributing memos and emails.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Managed accounts payable and receivable, ensuring timely processing and accurate record-keeping.
- Reconciled bank statements with general ledger, maintaining financial accuracy and integrity.
- Prepared monthly financial reports, providing insights for management decision-making.
- Implemented accounting software solutions to improve reporting accuracy and data retrieval speed.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Completed tax forms in compliance with legal regulations.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
- Enhanced operational efficiency by automating routine bookkeeping tasks.
- Maintained compliance with tax laws, ensuring timely filing of all required documents.
- Reduced financial discrepancies by performing monthly reconciliations of bank accounts.
- Improved financial accuracy by meticulously recording all transactions in accounting software.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Inspected account books and recorded transactions.
- Input financial data and produced reports using W-2 Mate, Quickbooks, Microsoft Excell.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Entered figures using 10-key calculator to compute data quickly.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Tracked important information in Quickbooks spreadsheets and ran reports or generated graphs using data.
Medical Receptionist /Office Coordinator
Spine Institute of Idaho
07.2013 - 09.2014
- Managed patient scheduling and appointment confirmations to optimize clinic efficiency.
- Coordinated insurance verification processes, ensuring compliance with policies and procedures.
- Implemented electronic health record (EHR) systems, improving data accuracy and access for staff.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Oversaw supply inventory management, maintaining optimal stock levels for operational continuity.
- Trained new reception staff on office protocols and software applications for seamless operations.
- Resolved patient inquiries and concerns, fostering a welcoming environment for all visitors.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Developed patient intake procedures that streamlined registration and reduced wait times significantly.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Supported positive patient experience by offering assistance with filling out health forms.
- Optimized appointment scheduling to maximize doctor availability.
- Reduced administrative errors by consistently verifying insurance information.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Streamlined office communication by effectively coordinating between doctors and nurses.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Implemented electronic health record systems to enhance data accuracy and accessibility.
- Liaised with healthcare providers to ensure effective communication and patient care continuity.
- Trained new staff on office protocols and software usage, promoting team productivity.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Monitored front areas so that questions could be promptly addressed.
Education
High School Equivalency -
College of Southern Idaho
Twin Falls, Idaho05.1999
Diploma of Cosmetology -
Mr. Juan's College of Beauty And Hair Design
Twin Falls, ID02-2010
Skills
- Multiple computer program skills
- Microsoft Word, Excel, Power Point, Publisher & Outlook
- Quick Books, Quicken, W-2 Mate & Lacerte
- Tiger
- Athena Health & Practice Fusion
- Ticket Tracker
- Interact
- Payroll
- Calculate PTO, Time Cards & Tickets
- Import Foreman Reports
- Coding Tickets
- Tracking Mileage
- Extensive Knowledge in Withholding
- Direct Deposits or Paychecks
- Projection in payroll with explanation
- Accounts Receivable/Payable
- Itemize Income
- Ensure Accuracy of Income Balance
- Reconcile Reports, Balances & Payables
- Print Accurate Reports, Invoices & Statements
- Apply to Correct Category in Receivables & Payables
- Apply Payment
- Medical Coding & Billing/ ICD 9 & 10 Codes, Procedure & Diagnosis Codes
- Verify & Bill Insurance
- Submit & Manage Claims
- Billing Inquiries
- Import/Export Charts
- Surveillance monitoring
- Customer service
- Health monitoring
- Compassionate care
- Verbal and written communication
- ID verification
Timeline
Security Guard
Premier Security Services
08.2023 - 08.2025
In Home Care Giver
Angels Touch Health Care
09.2022 - 02.2025
Nail Tech
Subcontracted/ Nails Plus
02.2022 - 09.2022
Production Worker
Ascend Staffing/ Plant Therapy
08.2021 - 12.2021
Receptionist
Middlekauff Auto Mall
05.2020 - 07.2021
Placement Supervisor
Personnel Plus, Inc.
02.2019 - 02.2020
Payroll Clerk/ Backup Dispatch
Kloepfer Concrete Inc.
05.2018 - 12.2018
Receptionist/ Bookkeeper
Rexroat, Harberd & Associates, C.P.A.s
07.2017 - 04.2018
Medical Receptionist /Office Coordinator
Spine Institute of Idaho
07.2013 - 09.2014
High School Equivalency -
College of Southern Idaho
Diploma of Cosmetology -
Mr. Juan's College of Beauty And Hair Design