Cecilia Vasquez
Arimo
Summary
Experienced in delivering exceptional customer service through face-to-face interactions and phone communications, fostering positive relationships with clients. Collaborated effectively within teams to address product-related challenges, enhancing overall service delivery. Maintained organized reception areas and managed visitor access, demonstrating strong time management and problem-solving abilities. Bilingual in English and Spanish, facilitating effective communication with a broader customer base.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
2
2
years of professional experience
Work History
Opd ( Online Pickup and Delivery)
Walmart
Pocatello
02.2024 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
Front Desk Receptionist
Lava Hot Springs Inn
Lava Hot Springs
05.2023 - 12.2023
- Assisted with scheduling appointments for clients and visitors.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Completed basic bookkeeping and document filing.
- Greeted visitors to provide information and direct to appropriate personnel.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Drafted professional business documents, spreadsheets and correspondence.
- Responded to inquiries and room requests made online, by phone and via email.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted customers warmly and made them feel welcome.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Explained policies and procedures to visitors.
Housekeeper
Lava Hot Springs Inn
Lava Hot Springs
05.2023 - 12.2023
- Reported any maintenance issues or damage to supervisors immediately.
- Sanitized all areas of the hotel lobby and public restrooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Disinfected telephones, light switches and other frequently touched objects.
- Organized closets with hangers for guests' clothing items.
- Observed proper use of chemicals when cleaning various surfaces.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Followed safety procedures when handling hazardous materials.
- Emptied trash receptacles throughout the property.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Provided information about hotel services upon request from guests.
Education
High School Diploma -
Marsh Valley High School
Arimo, ID05.2023
Skills
- Customer service
- Team collaboration
- Time management
- Problem solving
- Speak English and Spanish
- Excellent communication
- Active listening
- Flexible and adaptable
Timeline
Opd ( Online Pickup and Delivery)
Walmart
02.2024 - Current
Housekeeper
Lava Hot Springs Inn
05.2023 - 12.2023
Front Desk Receptionist
Lava Hot Springs Inn
05.2023 - 12.2023
High School Diploma -
Marsh Valley High School