Cecilia Zavala
Caldwell
Summary
Customer service-focused professional with extensive experience in call centers, administrative roles, and sales. Proven ability to resolve customer issues efficiently, streamline operations, and achieve sales goals. Strong communicator skilled in maintaining positive relationships and ensuring client satisfaction.
Overview
24
24
years of professional experience
Work History
Bilingual Customer Service Representative
Saia LTL Freight
Meridian
05.2023 - 06.2025
- Assisted customers with inquiries and provided product information.
- Utilized CRM software to track customer interactions and feedback.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Bilingual Customer Service Representative
United Site Services
Boise
08.2018 - 04.2023
- Resolved customer inquiries and issues in English and Spanish.
- Processed customer orders using company-specific software and databases.
- Educated clients on service offerings and operational procedures.
- Maintained accurate records of customer interactions within the CRM system.
- Collaborated with team members to improve service delivery and communication.
Bilingual Customer Service Representative
Sykes
Boise
11.2017 - 07.2018
- Assisted customers with service inquiries, ensuring prompt issue resolution.
Bilingual Customer Service Representative
CenturyLink
Boise
02.2016 - 04.2017
- Managed customer inquiries and troubleshooting for internet and phone services.
- Promoted additional services based on customer needs.
Bilingual Customer Service Representative
Balsam Hill
Meridian
09.2014 - 01.2015
- Provided customer support for Christmas tree sales, handling orders and returns.
- Seasonal
Bilingual Customer Service Representative
Pro Service
Boise
04.2014 - 08.2014
- Assisted customers with pool-related inquiries and product issues.
- Ensured customer satisfaction during peak season.
- Seasonal
Bilingual Customer Service Representative
Oh, So Hair & Nail Salon
Boise
02.2013 - 02.2014
- Managed customer appointments, sales, and payment processing.
- Assisted with inventory management and customer support.
Hand Solder
Kimco Design
Boise
09.2012 - 06.2013
- Assembled and soldered components, maintaining high-quality standards and meeting deadlines.
Bilingual Customer Service Representative
DIRECTV
Boise
10.2001 - 05.2011
- Resolved customer issues, ensuring satisfaction and preventing service cancellations.
- Coordinated between customers and technical teams for timely repairs.
- Processed service credits and refunds for service failures.
Education
High School Diploma -
Harlingen High School
Harlingen, TXSkills
- Microsoft Office Suite
- CRM software
- Sales and lead generation
- Time management
- Bilingual communication
- Order tracking
- Product knowledge
- Conflict resolution
- Problem solving
- Active listening
- Attention to detail
- Service recommendations
- Upselling strategies
- Payment collection
- Flexibility and adaptability
- Customer service and support
- Payment processing
- Technical troubleshooting
- Verbal and written communication
- Call center experience and management
- Data entry
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Bilingual Customer Service Representative
Saia LTL Freight
05.2023 - 06.2025
Bilingual Customer Service Representative
United Site Services
08.2018 - 04.2023
Bilingual Customer Service Representative
Sykes
11.2017 - 07.2018
Bilingual Customer Service Representative
CenturyLink
02.2016 - 04.2017
Bilingual Customer Service Representative
Balsam Hill
09.2014 - 01.2015
Bilingual Customer Service Representative
Pro Service
04.2014 - 08.2014
Bilingual Customer Service Representative
Oh, So Hair & Nail Salon
02.2013 - 02.2014
Hand Solder
Kimco Design
09.2012 - 06.2013
Bilingual Customer Service Representative
DIRECTV
10.2001 - 05.2011
High School Diploma -
Harlingen High School
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