Chandra Amel
Product Manager
Kota Jakarta Selatan
Summary
Product & Project Manager | 10+ Years Experience in Telco & Digital Technology
Experienced in managing end-to-end product development and executing high-impact projects. Skilled in strategy, data-driven decision-making, and cross-functional collaboration. Passionate about driving digital transformation, optimizing processes, and delivering competitive digital solutions. Agile, results-oriented, and committed to business growth and customer satisfaction.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Product Manager
Telkomsel Ecosystem Digital
07.2024 - Current
- Plan and implement innovative digital commerce strategies that enhance the online customer experience and drive product sales
- Analyze customer data to identify trends, preferences, and opportunities for product promotions that align with business goals
- Collaborate with cross-functional teams (marketing, design, engineering) to develop and execute promotional strategies across digital channels (website, mobile app, social media, etc.)
- Set KPIs and track digital product performance, analyzing sales, conversion rates, and customer behavior to optimize digital commerce efforts
- Research competitor digital product offerings and e-commerce strategies to ensure the company's products remain competitive and relevant in the market
- Engage with stakeholders to gather feedback and insights, continuously improving digital product offerings and the overall online shopping experience
- Oversee the entire product development lifecycle: from gathering requirements and defining features, to collaborating with engineering and design teams to ensure product requirements are met, through to deployment
- Monitor and manage product development progress, ensuring timely delivery, quality, and alignment with business objectives, ensuring the product is launched successfully across digital platforms
Project Manager
Telkomsel Ecosystem Digital
09.2022 - 06.2024
- Lead the project planning process, including scope definition, resource allocation, and project timeline creation
- Collaborate with internal and external stakeholders to gather requirements, define project objectives, and ensure effective communication throughout the project lifecycle
- Manage project risks and issues, developing mitigation plans as necessary to ensure project success
- Facilitate scrum master events, monitor project progress, conduct regular status meetings, and prepare detailed project reports for stakeholders
- Ensure adherence to project management methodologies, quality standards, and best practices
- Facilitate training sessions and workshops to guide teams in project execution
- Evaluate project outcomes and report on key performance indicators to improve future project implementation
- Create and manage the documentation project and project planning, ensure proper documentation for any scope of adjustment
Analyst
PT. Sigma Cipta Caraka (Telkomsigma)
12.2020 - 09.2022
- Work closely with Telkomsel Enterprise Enabler team to create business requirement document (Online sales enterprise channel platform)
- Work closely with the different functions within the Telkomsel department to ensure alignment and coherence across business units
- Design system integration services such as pre sales, sales and after sales activity for B2B segment
- Understand customer preferences and analysis their needed to keep up with their goals
Project Manager
PT. INTI ARTISTIKA SOLUSITAMA
04.2016 - 12.2020
- Work closely with clients to understand their needs
- Handle Client brief to the team and assure brief is going in a right direction until the execution process
- Recruit arrange, manage development team and monitor the development life cycle
- Breakdown to do task to development Team
- Do reviews and test with team and client during project progress (Quality Control & Testing Application)
- Ensuring clients to get solution about the problems
- Complain Handling for maintenance application and support needed user activities
- Calculate the costs of application development
- Responsible from pitching project until the invoice is submitted to the client
- Client : PT. Telekomunikasi Selular
- Project:
1. CIS (Corporate Information System)
End to end sales tools for creating sales funnel, maintain opportunity (presales), create order management (sales), and create dashboard to monitor sales revenue (post sales).
2. EMS (Enterprise Management System)
EMS is a ticketing management system for Request, Information and Complaint that came from Account Manager and PIC Corporate.
3. LDMS (Legal Document Management System)
LDMS is a web-based application which will be used to facilitate the process of creating and monitoring legal documents. The process of creating legal documents will involve several divisions, and facilitate the process of each division to review, approve, decline, edit and some other features of the document.
Project Manager
BEL.IND.A.ICT
11.2018 - 11.2019
Account Manager
PT. INTI ARTISTIKA SOLUSITAMA
04.2014 - 04.2016
- Follow up with prospects several times throughout the sales cycle to ensure needs are being met
- Receive job briefs from clients and communicate with the CEO, creative team and development team
- Bridging communication between clients, CEO and internal team
- Monitoring and reporting on the campaign or development progress
- Managing the account's budget and invoicing the client
- Handling complaints and negotiating with clients, solving any problems and making sure deadlines are met
- Acts as a tester to ensure that the application is according to the client's request
- Making a presentation and present it to the clients
- Maintain good relationship with customer
- Client: Telkomsel, LA Lights, Nestle, Conocophilips, Metrasys, Telkom Sigma, Permata Arun Energy, Pradjoto & Associates
Developer Magic Unipaas and Oracle
Indocyber Global Teknologi, PTD
11.2011 - 08.2013
- Develops web application with Magic Unipaas and Oracle database
- Ensure software quality by performing throughout client requirements
- Work with engineering clients to discuss about the design system
- Prepare project documentation
- Client: PT Medion, Bandung
- Project: Project Medion Distribution Application (MEDIST)
Education
Bachelor's degree - Manajemen Sistem Informasi
Universitas Bina Nusantara (Binus)
Jakarta, Indonesia 04.2015 - 01.2017
Diploma - Manajemen Sistem Informasi
Telkom University
Bandung, Indonesia10-2011
Skills
- Project Management
- Account Management
- Product lifecycle management
- Product development
- Project planning
- Product vision and strategy
- Agile software development
- Product backlog management
- Timeline management
- Team collaboration
- Vendor management
Websites
Awards
- Best Performance Enabler 2022 at Telkomsel EEM B2B (Outsource)
- EPIC WAY HERO AWARD (EXCELLENCE) at INDICO - 2021
Timeline
Product Manager
Telkomsel Ecosystem Digital
07.2024 - Current
Project Manager
Telkomsel Ecosystem Digital
09.2022 - 06.2024
Analyst
PT. Sigma Cipta Caraka (Telkomsigma)
12.2020 - 09.2022
Project Manager
BEL.IND.A.ICT
11.2018 - 11.2019
Project Manager
PT. INTI ARTISTIKA SOLUSITAMA
04.2016 - 12.2020
Bachelor's degree - Manajemen Sistem Informasi
Universitas Bina Nusantara (Binus)
04.2015 - 01.2017
Account Manager
PT. INTI ARTISTIKA SOLUSITAMA
04.2014 - 04.2016
Developer Magic Unipaas and Oracle
Indocyber Global Teknologi, PTD
11.2011 - 08.2013
Diploma - Manajemen Sistem Informasi
Telkom University
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