Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Charlette Zook

Post Falls

Summary

Account Manager with a strong track record in client relationship management and problem-solving. Demonstrated success in coordinating client needs and resolving issues to enhance satisfaction and retention. Detail-oriented professional skilled in policy coordination and effective multitasking. Committed to leveraging expertise to drive client success and loyalty.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Account Manager

Guardian Insurance Northwest INC
Rathdrum
03.2022 - Current
  • Managed client accounts to ensure satisfaction and retention.
  • Developed strong relationships with clients to understand their insurance needs.
  • Coordinated policy renewals and updates for existing clients.
  • Provided guidance on coverage options and policy details to clients.
  • Collaborated with underwriting teams to address client inquiries efficiently.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Maintained accurate records of all customer interactions in the CRM system.
  • De-escalated customer interactions by providing alternative solutions to issues.

Jail Tech

Kootenai County Sheriff's Office
Coeur d'Alene
07.2015 - 03.2022
  • Monitored control room operations and ensured compliance with safety protocols.
  • Operated equipment and managed systems for efficient workflow control.
  • Documented incidents and reported issues to senior management promptly.
  • Trained new operators on standard operating procedures and equipment use.
  • Maintained accurate logs of operational activities and system performance records.
  • Responded quickly to alarms and system failures, taking appropriate action to resolve them promptly.
  • Trained new personnel on proper operation of control room systems.
  • Communicated effectively with other team members regarding changes or updates related to production operations.
  • Monitored control room operations for safety and compliance standards.
  • Coordinated response efforts during emergencies and abnormal situations.
  • Ensured compliance with safety regulations and procedures, reporting any violations or potential hazards immediately.

Education

General Education

A Beka Academy
Pensacola Beach, FL
05-2009

Skills

  • Account management
  • Customer relationship management
  • Policy coordination
  • CRM utilization
  • Client support
  • Account strategy development

Affiliations

  • I am an avid reader. I am an involved mother. I enjoy hiking and walking with my dog.

Certification

  • Currently a licensed insurance agent.

References

References available upon request.

Timeline

Account Manager

Guardian Insurance Northwest INC
03.2022 - Current

Jail Tech

Kootenai County Sheriff's Office
07.2015 - 03.2022

General Education

A Beka Academy

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Charlette Zook