Charlie Ford
Homedale
Summary
Detail-oriented receptionist skilled in multi-line phone management and appointment scheduling. Proficient in EMR software and insurance verification, committed to enhancing patient satisfaction through effective communication and efficient workflow coordination.
Overview
5
5
years of professional experience
Work History
Receptionist
west valley medical Group
Caldwell
12.2023 - Current
- Greeted patients and visitors warmly upon arrival at West Valley Medical Group.
- Coordinated multi-line phone system to effectively direct calls and schedule appointments, enhancing patient access.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Verified patients' insurance information to ensure efficient appointment processing and minimize delays.
- Scheduled and confirmed appointments for various procedures, including colonoscopy.
- Maintained patient data accuracy using eClinicalWorks EMR system, supporting seamless healthcare delivery.
- Demonstrated proficiency in Microsoft Word and Excel for various administrative tasks.
Department Lead
Hobby Lobby
Nampa
11.2021 - 11.2023
- Coordinated interdepartmental workflows to improve operational efficiency.
- Executed stock rotation and strategically placed inventory to maximize sales opportunities.
- Managed inventory levels and optimized merchandise displays to enhance customer experience.
- Oversaw cashier operations and completed end-of-day till closures to ensure accurate financial reporting.
Education
High School Diploma -
Homedale High School
Homedale, ID05-2021
Skills
- Multi-line phone system
- Appointment scheduling
- EMR software usage
- Front desk coordination
- Insurance verification
- Microsoft Excel
- Customer relationship management
Timeline
Receptionist
west valley medical Group
12.2023 - Current
Department Lead
Hobby Lobby
11.2021 - 11.2023
High School Diploma -
Homedale High School