Charlie Ann Levi
Boise
Summary
Results-driven professional with expertise in customer relationship management and employee training. Demonstrated ability in performance evaluation and quality assurance, leading to increased team productivity and client satisfaction. Committed to implementing strategies that foster continuous improvement.
Overview
8
8
years of professional experience
Work History
Paraprofessional
Minot Public Schools
Minot
10.2021 - 05.2022
- Facilitated classroom activities and lesson preparations to enhance educational experiences.
- Supported students with special needs, ensuring effective instructional engagement.
- Managed classroom materials and organized supplies to maintain optimal learning environment.
- Collaborated with staff to create individualized education plans for diverse learners.
- Applied positive reinforcement strategies to redirect negative behaviors effectively.
- Guided students in classroom settings, promoting academic and social growth.
- Provided personalized educational, behavioral, and emotional support to students.
- Participated in professional development workshops to improve instructional practices.
Associate Manager
Yellowstone Club
Big Sky
10.2014 - 01.2017
- Trained new staff on customer service protocols and operational procedures.
- Supervised team members to uphold high-quality guest service standards.
- Developed training programs to enhance service delivery and efficiency.
- Fostered relationships with members to identify needs and preferences.
- Monitored customer complaints, delivering timely solutions to enhance experience.
- Evaluated performance, offering feedback and guidance for improvement.
- Conducted regular performance reviews with direct reports.
- Managed daily operations in a luxury private club environment.
Education
Bachelor of Science - Community Health
Montana State University
Bozeman, MT05-2013
Skills
- Customer relationship management
- Employee training and development
- Performance evaluation
- Quality assurance
- Effective communication
- Staff scheduling
- Luxury service standards
- Housekeeping management
- Billing and inventory management
Timeline
Paraprofessional
Minot Public Schools
10.2021 - 05.2022
Associate Manager
Yellowstone Club
10.2014 - 01.2017
Bachelor of Science - Community Health
Montana State University
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