
Provide troubleshooting assistance for customer orders, account statuses, and relevant problems. Provide data and guides to help the sales team. Develop and monitor performance indicators. Manage sales tracking tools and report on important information. Liaise with account managers to develop specific sales strategies. Stay up-to-date with new products and feature launches and ensure the sales team is on board. Review pending orders and specific customer requests to ensure excellent customer service. Suggest sales process improvements.