Chavan Fathur Rahman
Pekan Baru,Riau
Summary
Versatile professional with a track record of enhancing customer satisfaction and streamlining operations at Ahlan Laundry. Demonstrated expertise in chemical handling and strong communication, leading to significant repeat business. Excelled in roles requiring attention to detail and superior service quality, from managing financials at Al-irsyad Islamic Boarding School to ensuring excellence in hospitality at Asean Restaurant. Developed wide range of operational and customer service skills in fast-paced environment. Skilled in managing daily operations, ensuring quality control, and fostering positive client relationships. Looking to transition into new field, leveraging these transferrable skills to contribute effectively in different industry.
Overview
5
5
years of professional experience
Work History
Laundry Owner
Ahlan Laundry
07.2021 - 10.2023
- Maintained safety practices at all times to protect personnel and laundry loads.
- Assisted with unloading and loading customer laundry items.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Operated machines correctly by following machine instructions and safety regulations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Cleaned machine filters and lubricated equipment.
Restaurant Waiter
Asean Restaurant
01.2020 - 07.2020
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Communicated with kitchen staff to enable accurate food preparation.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
Accountant Assistant
Al-irsyad Islamic Boarding School
08.2018 - 07.2019
- Answered phone calls regarding financial matters such as payments due.
- Produced and distributed invoices and financial documents.
- Collaborated with accounting team members to complete projects efficiently and meet deadlines consistently.
- Used spreadsheets to track data and produce charts.
- Provided clerical support to all accounting professionals in department.
- Took meeting notes to compose detailed summaries.
Education
Licentiate - Theology
Al-Azhar University
Cairo, Egypt07-2024
Skills
- Strong communication skills
- Staff training and supervision
- Chemical handling expertise
- Attention to detail focus
- Customer service
- Order taking
- Service quality
- Cash handling
- Bookkeeping
- Invoice processing
- Document coordination
Languages
Indonesian
Native language
Arabic
Advanced
C1
English
Advanced
C1
Timeline
Laundry Owner
Ahlan Laundry
07.2021 - 10.2023
Restaurant Waiter
Asean Restaurant
01.2020 - 07.2020
Accountant Assistant
Al-irsyad Islamic Boarding School
08.2018 - 07.2019
Licentiate - Theology
Al-Azhar University
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