Chelsea Hawkins

Cda

Summary

Professional retail management with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

years of professional experience

Work History

Store Manager

DOLLAR TREE

11.2020 - Current

Oversaw daily store operations, ensuring optimal inventory levels and presentation standards.
Trained and mentored team members on customer service techniques and sales strategies.
Developed schedules to maintain adequate staffing during peak hours and special events.
Analyzed sales data to identify trends, informing strategic decisions for product placement.
Implemented loss prevention strategies, reducing shrinkage through effective team training.
Led store initiatives to improve customer satisfaction, resulting in positive feedback and repeat business.
Managed vendor relationships, negotiating terms for favorable pricing and timely deliveries.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Call Representative

Qualfon

05.2017 - 12.2019

Designed and prepared customized meal plans based on client dietary preferences and restrictions.
Sourced high-quality ingredients from local markets to ensure freshness and flavor integrity.
Executed daily meal preparation, ensuring adherence to food safety standards and proper kitchen organization.
Developed culinary techniques to enhance presentation and taste of dishes served at events and gatherings.
Conducted regular kitchen maintenance checks, ensuring compliance with health regulations and operational standards.
Coordinated with event planners during large gatherings or parties, ensuring seamless service and guest satisfaction.
Enhanced client satisfaction by creating customized menus tailored to individual dietary needs and preferences.

Private Chef

Private Client

07.2015 - 09.2018

Education

High School Diploma -

Greater Altoona Technology Center

Altoona, PA

Skills

Customer service
Problem-solving
Customer relations
Multitasking and organization
Retail inventory management
Recruitment and hiring
Goals and performance
Operations management

Policies and procedures
Strategic thinker
Payroll management
Bank deposit procedures
Loss prevention
Vendor management
Employee terminations

Timeline