Chelsea Sitorus
SPA MANAGER
Tangerang
Summary
Dedicated and results-driven Spa Manager with a strong focus on fostering an engaged team and delivering exceptional guest experiences to maximize profitability. Possessing a comprehensive understanding of spa operations, adeptly troubleshooting and resolving both technical and personal challenges with resourcefulness. Expertise lies in training team members to prioritize customer satisfaction while empowering them to take independent and innovative actions.
Overview
11
11
years of professional experience
Work History
Spa Manager
Mom N Jo
02.2019 - Current
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Utilized promotions, print and digital marketing to attract new clients.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Greeted spa guests warmly to create positive first impression of establishment.
- Managed inventory control, reducing waste and lowering product costs.
Personal Sales Consultant
Wallstreet English
08.2016 - 12.2019
- Achieved customer satisfaction through prompt issue resolution and consistent follow-up on inquiries.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Customer Service Representative
Rockstar Gym
02.2014 - 06.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Economics - Business Administration And Management
04.2001 -
Skills
Assignment Delegation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Upper intermediate (B2)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CulturePersonal development programsHealthcare benefitsTimeline
Spa Manager - Mom N Jo
02.2019 - Current
Personal Sales Consultant - Wallstreet English
08.2016 - 12.2019
Customer Service Representative - Rockstar Gym
02.2014 - 06.2016
GICI Business School - Bachelor of Economics, Business Administration And Management
04.2001 -
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