Chelsi Callista
IT System Support
Jakarta
Summary
Accomplished IT professional with a proven track record at PT Bank Central Asia Tbk, excelling in database management and project management. Spearheaded the PCI DSS certification project and enhanced credit card operation processes, demonstrating exceptional problem-solving and incident management skills. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
7
7
years of professional experience
Work History
IT System Support
PT Bank Central Asia Tbk
08.2022 - Current
- Using SQL/Dbeaver for data verification of other team's data output.
- Coordinating PCI DSS ceritification project
- Complain-handling of acquiring systems incidents (payment gateway issues mostly).
Quality Management
PT Bank Central Asia Tbk
04.2017 - 07.2022
- Managing projects related to credit card operations.
- Developing functional specification document and testing for inhouse applications.
- Designing more efficient and effective work processes for credit card operations team.
Education
Bachelor of Accountancy - Accounting
Trisakti University
Jakarta, Indonesia 04.2001 -
Diploma 4 - Accounting
PT Bank Central Asia Tbk
Jakarta, Indonesia 04.2001 -
Skills
Incident Management
Languages
Indonesian
Native language
English
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionCareer advancementAccomplishments
- Managed to complete hundreds of incoming verification data tasks as of September 2024 and the SLA was met.
- Resolved incident tickets with the SLA was fulfilled on time.
- Identified a faulty in requirement used in the system resulting in +/- one billion Rupiahs of company's losses.
- Managed to explore, set up requirements, and UAT for in-house applications, e.g. combining several apps with different functions into one application that was able to cover from front to end.
Timeline
IT System Support
PT Bank Central Asia Tbk
08.2022 - Current
Quality Management
PT Bank Central Asia Tbk
04.2017 - 07.2022
Bachelor of Accountancy - Accounting
Trisakti University
04.2001 -
Diploma 4 - Accounting
PT Bank Central Asia Tbk
04.2001 -
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