CHITRA INDRIANINGSIH
Business Consultant
Tangerang
Summary
Dynamic and results-driven Business Consultant , account management with a strong background in customer relations, strategic business solutions, and market expansion. Over a decade of experience in hospitality, corporate services, and business advisory, delivering tailored solutions for multinational clients in Indonesia. Proven track record in enhancing service adoption, regulatory compliance, and client retention. Successfully completed a Master’s in Marketing (October 2024) with a thesis on “The Relationship Between Service Quality and Customer Retention”, providing deep insights into effective client engagement strategies.
Overview
20
20
years of professional experience
2025
2025
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Business Consultant
InCorp Indonesia
09.2022 - Current
- Advise multinational clients on business incorporation, compliance, and market entry strategies in Indonesia
- Manage key accounts, ensuring seamless execution of corporate structuring, licensing, and regulatory compliance
- Collaborate with cross-functional teams to optimize business operations and risk management
- Assist clients in tax, legal, and HR services, supporting them in navigating complex Indonesian regulations
- Develop tailored business solutions to enhance client success and growth
- Key Achievements:
- Increased service adoption rates by 15% through targeted upselling initiatives
- Recognized for exceptional handling of critical KITAS and regulatory projects for high-profile clients
Café Manager (Part-Time)
Gratitude Café
01.2020 - 01.2022
- Managed marketing, sales, and customer engagement strategies
- Developed social media campaigns to increase brand visibility
- Conducted quality control and staff training to enhance service excellence
Premium Cabin Crew
Royal Brunei Airlines
01.2014 - 01.2022
- Delivered world-class customer service to VIP, VVIP, and corporate clients, ensuring a superior travel experience
- Led cabin safety training and emergency procedures, ensuring compliance with international aviation standards
- Recognized for exceptional guest relations and problem-solving skills in high-pressure environments
Corporate Cabin Crew
Travira Airlines
01.2010 - 01.2014
- Provided high-level hospitality and security for private charter flights, catering to executives and corporate clients
- Trained in customer engagement, safety protocols, and crisis management
Ground Instructor & Senior Cabin Crew
Wings Airlines
01.2005 - 01.2009
- Conducted aviation training programs, ensuring compliance with airline regulations
- Delivered in-flight customer service and safety demonstrations
Education
Master’s - Marketing
Esa Unggul University of Indonesia
Bachelor’s Degree - Human Resources Management
School of Economy Paripurna
Skills
Business Advisory
Certification
Aligning Business, Brand, and Behavior – London Business School
Timeline
Business Consultant
InCorp Indonesia
09.2022 - Current
Café Manager (Part-Time)
Gratitude Café
01.2020 - 01.2022
Premium Cabin Crew
Royal Brunei Airlines
01.2014 - 01.2022
Corporate Cabin Crew
Travira Airlines
01.2010 - 01.2014
Ground Instructor & Senior Cabin Crew
Wings Airlines
01.2005 - 01.2009
Bachelor’s Degree - Human Resources Management
School of Economy Paripurna
Master’s - Marketing
Esa Unggul University of Indonesia
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