Chris Langdon
Nampa
Summary
Dynamic professional with extensive experience as a Consultant and former Owner at Complete Restoration Services. Expert in Xactimate and project management, successfully led a team of 30, managing over 200 claims annually. Renowned for exceptional customer relationship management and training, driving operational excellence in high-stakes environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Consultant/Rebuild Department Manager
Complete Restoration Services
06.2022 - 12.2025
- On call consulting for large/commercial losses on an as needed basis.
- Onboarded new employees hired for the rebuild department on company protocols and procedures.
- Trained new employees to estimate using Xactimate rebuild estimating software and procedures and budgeting for rebuild projects.
Owner
Complete Restoration Services
06.2008 - 09.2025
- Started company in 2008 focusing on water damage and reconstruction projects.
- Sold company in June 2022.
- Grew company to upwards of 30 employees and averaged over 200 claims per year.
- Researched, developed, executed, and interpreted standards for water damage claims.
- Analyzed claims, interpreted findings, wrote reports, and created workflow protocols for the company.
- Composed and updated all standard operating procedures, protocols, safety plans, and quality control documents.
- Interacted with insurance agents to go over claims.
- Performed routine quality inspections and documentation.
- Worked with claims adjusters to quickly and accurately close projects.
- Worked on losses exceeding $20 million dollars which involved multiple restoration companies, adjusters, and consultants.
- Proficient in small loss and large loss adjusting.
- Able to travel as necessary.
- Home office that is set up for remote claims adjusting.
- Ability to navigate roofs of various heights for inspection; ability to crawl in tight spaces.
Education
High School Diploma -
Twin Falls High School
Twin Falls, ID06.2001
IICRC- WRT - Water Damage Restoration Technician Certification
01.2005
IICRC- FSRT - Fire and Smoke Restoration Technician Certification
01.2012
Skills
- Xactimate and XactContents proficiency
- Project management
- Claim analysis
- Customer relationship management
- Contract negotiation
- Insurance communication
- Training and development
- Estimating software expertise
- Microsoft Office proficiency
- Quick learning ability
- Detail-oriented approach
- Interpersonal communication
Certification
- IICRC-WRT
- IICRC-FSRT
- EPA Lead RRP Certified
Job Titles
- Project Manager
- Estimator
- Onsite Supervisor
Timeline
Consultant/Rebuild Department Manager
Complete Restoration Services
06.2022 - 12.2025
Owner
Complete Restoration Services
06.2008 - 09.2025
High School Diploma -
Twin Falls High School