Chris McManaman
Twin Falls
Summary
Dynamic professional with extensive experience in customer service and operations. Proven ability to enhance workflow through effective communication and problem-solving. Skilled in reception management and multitasking, fostering positive relationships while ensuring confidentiality and compliance. Committed to delivering exceptional support and improving team collaboration.
Experienced with handling diverse administrative duties and front-office management. Utilizes strong organizational abilities to maintain orderly and efficient office environments. Knowledge of effective communication techniques ensures positive interactions with clients and staff.
Overview
30
30
years of professional experience
Work History
Receptionist Administrator/Operations Clerk
TEC Distributing
05.2014 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Responded to inquiries from callers seeking information.
- Facilitated smooth communication between departments by acting as a liaison, sharing relevant information and updates as necessary.
- Handled sensitive information with discretion while maintaining strict confidentiality in compliance with company policies and legal requirements.
- Ran errands for various employees throughout company.
Installed Sales Coordinator
Lowe's
05.2011 - 05.2014
- Collaborated with sales team to develop targeted strategies for reaching new clients and expanding market share.
- Developed strong professional relationships with key stakeholders to expedite approvals and streamline permitting processes where necessary.
- Streamlined communication between clients, vendors, and internal departments to ensure timely project completion.
- Prepared materials and staged items for installer pickup.
- Optimized scheduling processes by utilizing software tools designed specifically for managing installation projects.
- Improved project timelines by consistently monitoring progress and addressing potential delays proactively.
Academic Advisor
College Of Southern Idaho
12.2004 - 12.2008
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
- Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
- Provided support and guidance to students experiencing academic and personal troubles.
- Developed strong relationships with students, providing mentorship and fostering personal growth.
- Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Enhanced student success by developing and implementing comprehensive academic plans.
Financial Aid Advisor
College Of Southern Idaho
12.1994 - 12.2004
- Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Coordinated efforts with admissions office to ensure seamless integration of financial aid information into recruitment materials and events.
- Evaluated student appeals for additional funding or adjustments to existing awards based on extenuating circumstances or special needs.
- Maintained accurate records of all financial transactions related to student accounts, ensuring timely reconciliation during audits or reviews.
- Provided financial aid counseling to enrolled and prospective students.
- Enhanced student satisfaction with the financial aid process by providing personalized counseling and support.
Education
Associate of Applied Science - Computer Graphics And Web Design
College of Southern Idaho
Twin Falls, ID05-2001
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Computer graphics
- Functional communication
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
Timeline
Receptionist Administrator/Operations Clerk
TEC Distributing
05.2014 - Current
Installed Sales Coordinator
Lowe's
05.2011 - 05.2014
Academic Advisor
College Of Southern Idaho
12.2004 - 12.2008
Financial Aid Advisor
College Of Southern Idaho
12.1994 - 12.2004
Associate of Applied Science - Computer Graphics And Web Design
College of Southern Idaho
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