Chris Olson
Coeur D'Alene
Summary
Dynamic leader with a proven track record enhancing customer loyalty and driving sales growth through innovative merchandising strategies and personalized experiences. Excelled in employee development and leadership, significantly improving store performance. Skilled in budgeting and P&L management, adept at fostering community relations and team building.
Overview
6
6
years of professional experience
Work History
Store General Manager
Petco
02.2023 - Current
- Developed a strong selling culture driven by the passion to find whole health solutions for all types of pets.
- Ensure all partners are educated on the care and husbandry of all of our companion animals and aquatic life we carry at Petco.
- Provide the team with learning assignments regularly to grow their knowledge on nutrition for dogs and cats to better provide whole health solutions for guests pets.
- Verify all live ordering/ receiving is executed strategically to meet the customer demands, reducing shrink and accelerating sales.
- Boosted customer loyalty with personalized shopping experiences and targeted promotions and memberships tailored to individual preferences.
- Developed and executed successful sales and merchandising strategies to increase revenue and meet company targets.
- Conducted regular financial analysis to identify trends, monitor budget compliance, and plan future investments for store improvements.
Assistant Store Manager
Petco
03.2021 - 02.2023
Department Manager
Petco
06.2019 - 03.2021
Education
High School Diploma -
Coeur D'Alene High School
Coeur D'Alene, ID06-2018
Skills
- Sales management
- Customer satisfaction
- Employee development
- Leadership development
- Sales growth
- Community relations
- Budgeting
- POS systems
- P&L responsibilities
- Team building
- Inventory management
- Store operations
- Employee scheduling
- Merchandise planning
- Customer service
- Shrink management
Accomplishments
- Created an inclusive culture of learning and belonging with low turnover to achieve a company leading team environment.
- Earning the Achievers award for Petco (Top 2% of Company in sales growth and operating profit)
- Successfully trained multiple other GM's and DM's in the marketplace to understand and learn our brand standards.
References:
- George McEvoy, Market General Manager (george.mcevoy@petco.com)
- Tyler Scholey, Leads Operations Program Manager (tyler.scholey@petco.com)
- Josh Armstrong, District General Manager (josh.armstrong@petco.com)
- Christian Piper, Store General Manager (1208s@petco.com)
- Jason Mcnutt, General Manager, (Former Petco General Manager) - (jmcnutt76@gmail.com)
Timeline
Store General Manager
Petco
02.2023 - Current
Assistant Store Manager
Petco
03.2021 - 02.2023
Department Manager
Petco
06.2019 - 03.2021
High School Diploma -
Coeur D'Alene High School
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