CHRISTABEL SINGAL
Front Desk Host
Jakarta Timur
Summary
A personable and detail-oriented professional with a talent for creating smooth, memorable guest experiences. Known for strong communication skills, organizational efficiency, and a commitment to fostering guest satisfaction and lasting impressions.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Housekeeping Coordinator
The Dewberry Charleston
11.2024 - 02.2025
- Served as liaison between the housekeeping staff and front desk staff, facilitating clear communication regarding room statuses and guest requests.
- Assigned room attendant to specific shifts and room blocks based on abilities and daily requirement.
- Conducted regular room inspections to ensure adherence to cleanliness standards.
- A personable and detail-oriented professional with a talent for creating smooth, memorable guest experiences. Known for strong communication skills, organizational efficiency, and a commitment to fostering guest satisfaction and lasting impressions.
Front Desk Host
The Dewberry Charleston
06.2024 - 11.2024
- Promoted hotel amenities and services, resulting in increased usage of on-site facilities by guests.
- Managed guest reservations, ensuring accuracy and addressing any special requests or preferences.
- Achieved 30% of monthly upselling target, consistently surpassing sales goals and contributing to the hotel's overall revenue growth.
Reservations Agent
The Dewberry Charleston
02.2024 - 06.2024
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Assisted in increasing hotel occupancy rates through proactive upselling of rooms, packages, and additional services.
Education
Bachelor of Applied Sciences - Hospitality Business, Hospitality Management
Podomoro University
08.2020 - 11.2024
Skills
Guest relations
Time management
Adaptability and flexibility
Administrative skills
Customer Service
Teamwork and collaboration
Technical Skills
- HMS (Hotel Management System)
- Opera Cloud PMS
- Microsoft Office
Timeline
Housekeeping Coordinator
The Dewberry Charleston
11.2024 - 02.2025
Front Desk Host
The Dewberry Charleston
06.2024 - 11.2024
Reservations Agent
The Dewberry Charleston
02.2024 - 06.2024
Bachelor of Applied Sciences - Hospitality Business, Hospitality Management
Podomoro University
08.2020 - 11.2024
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